Clik here to view.
LANDesk Mobile Device Management Landing Page
LANDesk Mobile Device Management Landing Page LDMO 9.5General Information Supported Mobile devicesAny iOS device running iOS 5.x and above Any Android Device running Android 2.2 and above Install and...
View ArticleClik here to view.
Unable to sync all inventory and attributes in the core console (LDMO 9.5)
ProblemYou are unable to see all inventory for mobile devices inside the core console. You may see blocked inventory in Configure Software Services. Queries you create to return mobile inventory may...
View ArticleClik here to view.
MobInvUpServ.exe log growing fast
EnvironmentLDMO 9.5.0 ProblemThe following logs can grow very fast causing your HD to fill up quickly on the Core Server. LDMOUpgrade.exe.logMobInvUpServ.exe.log SymptomYou may see messages like this...
View ArticleHow to change the interval for Inventory Syncs from AOD to the Core
EnvironmentLDMS 9.5 SP1 with LDMO 9.5 QuestionHow do I change the default time of 5 minutes for inventory syncs to occur between AOD and LDMS? AnswerYou can set the following registry key to a value in...
View ArticleHow do I update LDAP sources on the core and in RBA?
Question: How do I update LDAP sources on the core and in Role Based Administration (RBA)? Answer: Manage core server LDAP sources via the following: Configure > Manage Active Directory sources...
View ArticleLANDesk Patch News Bulletin: Mozilla has Released SeaMonkey Version 2.23 for...
LANDesk Security and Patch News Headlines(December 16, 2013) Mozilla has released SeaMonkey version 2.23 update for Mac. Please visit the following page for more...
View ArticleWhy Microsoft Hotfixes aren't included by default in LANDesk Security and...
Environment LANDesk Management Suite 9.x Problem/Issue/Symptoms In LANDesk Patch and Compliance, even though all the Microsoft Windows definition types are selected, the hotfixes released from...
View ArticleWhat types of definitions/content can I download with Patch Manager and...
ProblemPlease refer to the list below to compare and decide which subscription would fit the needs of your organization. Please note this list is for reference only; definition types may be added or...
View ArticleLANDesk Patch News Bulletin: Microsoft has Released KB905454 to Update the...
LANDesk Security and Patch News Headlines(December 16, 2013) Microsoft has released KB2905454. This update changes the currency symbol of Latvia from the Latvian lats (Ls) to the euro (鈧? in Windows....
View ArticleLANDesk Patch News Bulletin: LANDesk has Added AV Support for Sophos Endpoint...
LANDesk Security and Patch News Headlines(December26, 2013) LANDesk has added support for Sophos Endpoint Security 10.3.Sophos Endpoint Security 10.3 supports these features: AV-100 Detection A101...
View ArticleLANDesk Patch News Bulletin: Microsoft has Released KB2913320 Which is an...
LANDesk Security and Patch News Headlines(December 16, 2013) Microsoft has released KB2913320. This is an update that improves SkyDrive reliability and user experience when you edit files from multiple...
View ArticleLANDesk Patch News Bulletin: LANDesk has Added AV Support for AVG Antivirus...
LANDesk Security and Patch News Headlines(December 16, 2013) LANDesk has added support for AVG Antivirus 2014. LANDesk provides the follwoing AVG Antivirus 2014 supported features:Ÿ AV-100 DetectionŸ...
View ArticleLANDesk Patch News Bulletin: Microsoft has Released KB2913152 to Address an...
LANDesk Security and Patch News Headlines(December 16, 2013) Microsoft has released KB2913152. This update fixes an issue in which Windows Photo Viewer incorrectly prints white lines. This issue occurs...
View ArticleLANDesk Patch News Bulletin: Microsoft has Released KB2909569 to Provide...
LANDesk Security and Patch News Headlines(December 16, 2013) Microsoft has released KB2909569 which is an update that fixes issues and adds support to MDM client in Windows RT 8.1 and Windows 8.1. This...
View ArticleUnexpected error when reassigning: Attempt to re-assign outside user's group....
EnvironmentServiceDesk All VersionsProblemUnexpected error when reassigning: Attempt to re-assign outside user's group. User xxxx does not belong to group XXXXSolutionIn Administration locate the user...
View ArticleA change made to a dashboard isn't reflected for some or all users in Web...
Environment: Service Desk 7.3 - Current Problem: I have updated a the dashboard that a lot of users are using in Web Access I have republished it to Web Access. Some users are seeing the new dashboard...
View ArticleClik here to view.
Automatically populate the Raise User attribute with the name of the user...
Overview There are handlers in the advanced settings in Windows Manager. These are used to automatically populate the Raise User attribute on the end user window with the name of the end user who is...
View ArticleShortcut icons for Service Desk
QuestionShortcut icons for Service DeskAnswerShortcut icons for Service Desk - see attached for a zip file which contains shortcut icons used within console.EnvironmentService DeskAttachmenticons.zip
View ArticleCreating a Personal Dashboard (Maintain Personal Dashboard Privilege)
Problem We have given the analysts role the privilege to 'Maintain personal dashboard' under Configuration Components, Configuration, Designers, in order that they can personalise their own dashboards...
View ArticleHow to delete a specific Agreement Rule (script provided)
Environment: Service Desk - All Supported VersionsSQL Database. Question: Is there a script which will delete a specific Agreement Rule and all its rules? Answer: You can delete your rules manually...
View Article