Can I delete and recreate my categories?
Environment:Service Desk - All versions Question: I would like to delete and recreate my Categories in Service Desk. Can this be done? Answer: If the Category Object has been set to Soft delete, then...
View ArticleHow do CI Items work when it comes to deleting?
The current functionality in v7.2.6 OOB database (where CI Business objects happen to be set to Soft Deletion, but this is by-the-by) is as follows: 1) You can only delete a CI in Config Managment if...
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Step by step example - How to create and publish a self service dashboard
Environment: Web Access 7.3 or higher. Question: How do I create a new self service dashboard from scratch? Solution:Below are the steps to create a new dashboard so that it launches from a shortcut....
View ArticleWhy do I need to specify a Name value for my external data when setting up a...
Environment: ServiceDesk 7.3.x When creating a data connection the reason for specifying the Name value is because of the functionality to enable you to do a direct lookup of this data on a form. For...
View ArticleLANDesk Patch News Bulletin: Microsoft has Released KB2907800 Which is a...
LANDesk Security and Patch News Headlines(December 18,2013) Microsoft has released KB2907800 which is a compatibility update for Windows 8.1 and Windows Server 2012 R2 that is available.Please visit...
View ArticleLANDesk Patch News Bulletin: Microsoft has Released UltraVNC Version 1.1.9.6...
LANDesk Security and Patch News Headlines(December 18, 2013) UltraVNC version 1.1.9.6 has been released. UltraVNC is a VNC application that is tailored towards Windows PCs, with several features not...
View ArticleLANDesk Patch News Bulletin: Apple has Released iCloud Version 3.1 18-DEC-2013
LANDesk Security and Patch News Headlines(December 18, 2013) Apple has released iCcloud version 3.1. iCloud keeps mail, contacts, and calendars up to date between your iPhone, iPad, iPod touch, Mac,...
View ArticleLANDesk Patch News Bulletin: Citrix Receiver Version 4.1 is Available...
LANDesk Security and Patch News Headlines(December 18, 2013) Citrix Receiver version 4.1 has been released: Receiver for Windows 4.1 contains all fixes that were included in Receiver for Windows 4.0...
View ArticleLANDesk Patch News Bulletin: Apple has Released OS X Mavericks Update 10.9.1...
LANDesk Security and Patch News Headlines(December 18, 2013)Apple has released the OS X Mavericks version 10.9.1. This update is recommended for all OS X Mavericks users. It improves the stability,...
View ArticleLANDesk Patch News Bulletin: Apple Remote Desktop Version 3.7.1 is Available...
LANDesk Security and Patch News Headlines(December 18, 2013)Apple Remote Desktop 3.7.1 has been released and includes an update for the Remote Desktop application, and for the clients it remotely...
View ArticleLANDesk Patch News Bulletin: Microsoft has Released Lync 2011 Version 14.0.7...
LANDesk Security and Patch News Headlines(December 18, 2013) Microsoft has released an update for Microsoft Lync 2011 version 14.0.7 for Mac. Please visit the following page for more...
View ArticleLANDesk Patch News Bulletin: Apple has Released Safari Version 6.1.1 for OS X...
LANDesk Security and Patch News Headlines(December 18, 2013) Apple has released Safari version 6.1.1. This update is recommended for all OS X Lion users and OS X Mountain Lion users Please visit the...
View ArticleLANDesk Patch News Bulletin: Apple has Released the Remote Desktop Client...
LANDesk Security and Patch News Headlines(December 18, 2013)Apple has released the 3.7.1 update which is recommended for all Apple Remote Desktop clients and addresses several issues related to overall...
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Session switch with red / green key button doesn't work with Motorola MC9190
Environment:Motorola (Symbol) MC9190 / MOTOMC9100WIB / TE 7.3.172, but these macros will work for any version Problem:Session switch with red/green Key doesn't work with Motorola MC9190 CE 6.0 OEM...
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Enabler warmboots the device (MC9190) after coldboot
Environment:Motorola (Symbol) MC9100, MC9190CE 6.0, Windows Mobile 6.1 6.5 Enabler 5.3-x Problem:After a coldboot, the device warmbootsWith my custom package, created in package builder, the device...
View ArticleLANDesk Service Desk 7.6.2 Release Information and Useful Links
Release InformationLANDesk Service Desk version 7.6.2 was released on October 1st 2013. This is a point release with various bux fixes and enhancements. How to obtain LANDesk Service Desk...
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My application / program will not auto-execute from the Avalanche Enabler /...
My application / program will not auto-execute from the Avalanche Enabler / How to add a shortcut in the enabler Environment:Avalanche Enabler 5.3.xProblem/Issue:I have the same enabler configuration...
View ArticleAfter sending a text message to a device, the application becomes lost behind...
Environment:Enabler 5.x and later (but could include earlier versions) Issue/Problem:After sending a text message to a device, the application becomes lost behind the locked enabler. Resolution: 1. In...
View ArticleProvisioning: Patch System action not working correctly when repairing a group
Description:LDMS 9.5 SP1 Provisioning: Patch System action not working correctly when repairing a group Workaround:Create an "execute file" action to execute vulscan.exe as in following...
View ArticleLDMS Device Inventory: Attribute Add Request
Problem: The customer would like to see a "Department" attribute in the device inventory under LDAP User > Primary Owner Resolution: Modified the dbo.LDAPUserAttr LANDesk database table to include...
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