LANDESk Patch News Bulletin: Apple has Released QuickTime Version 7.7.6 for...
LANDESK Security and Patch News Headlines· (October 27,2014) Apple has released QuickTime version 7.7.6 for Windows which improves security and is recommended for all QuickTime 7 users. Please...
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WEH 8 Bulk Enrollment
Windows Embedded Handheld 8 – Bulk Enrollment process For bulk enrollment you will need the following:WEH deviceAvalanche On Demand account (AOD)XML EditorUSB Cable for Device to PC Setup AOD for...
View Article*nix Agent Dependencies
Here are the dependencies for each platform (beyond core installation)*LSB Packages are recommended. Missing LSB *may* affect OS detection. LinuxLegacy...
View ArticleLANDESK Management Suite 9.6 reporting documentation
The links below go to the LANDESK Help Center user documentation:Using reportsRequired rights for using reportsCreate a user with reports rightsRunning reportsRun a reportSave a report to a...
View ArticleLANDESK Management Suite 9.6 console documentation
The links below go to the LANDESK Help Center user documentation:Console overviewConsole setup wizardsStart the consoleConsole Network ViewUnderstand the Network ViewNetwork View iconsCreate groups in...
View ArticleLANDESK Management Suite 9.6 Macintosh device documentation
The links below go to the LANDESK Help Center user documentation:Macintosh device management overviewAgent configuration for Macintosh devicesConnect to the core server through the LANDESK Cloud...
View ArticleLANDESK Management Suite 9.6 software license monitoring documentation
The links below go to the LANDESK Help Center user documentation:Software license monitoring overviewUsing the dashboardAudit and compliance data in the dashboardViewing the audits dashboardViewing the...
View ArticleLANDESK Management Suite 9.6 HTML remote control documentation
The links below go to the LANDESK Help Center user documentation:HTML remote controlStarting an HTML remote control sessionUsing the HTML remote control clipboard to transfer text and filesControlling...
View ArticleLANDESK Management Suite 9.6 remote control documentation
The links below go to the LANDESK Help Center user documentation:Using the remote control viewerConnect to Remote devicesUsing the drawing tools on remote devicesAdjusting remote control settingsUse...
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Configuring Crystal Reports with a Service Desk SQL Database
Why use this guide?Before you start:Install CrystalKnow your database connection detailsGetting StartedStep 1 – Set the database location on the report(s)Step 2 - Checking one report within CrystalStep...
View ArticleCalculation Writing Tutorial - 9. Working with Booleans
IntroductionThis document is the ninth in a set of tutorials on writing calculations in Service Desk. Each topic can be read independently but for an introduction to calculations please see the...
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LANDESK Service Desk Calculations Landing Page
LANDESK Service Desk CalculationsGetting StartedFull documentation on Calculations is available in the LDSDDesigner.pdf manual and in the Console Help under Designer -> Calculations from the Help...
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LANDESK Service Desk Landing Page
LANDESK IT Service Management This is a list of highly recommended documents for improving general knowledge of the Service Desk product. This article is not a comprehensive list of documents. A list...
View ArticleConsole Add-on: LANDesk Support Tools
DescriptionThe described program is an add-on to the LANDesk Console. It was designed for support engineers to more easily troubleshoot issues. For the latest version of the tool (inc for version...
View ArticleCalculation Writing Tutorial - 4. Working with Collections and Loops
IntroductionThis document is the forth in a set of tutorials on writing calculations in Service Desk. Each topic can be read independently but for an introduction to calculations please see the...
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Best Known Methods for Installing LANDESK Management Suite 9.6 (with videos)
Description The article contains the document that details the Besk Known Methods for installing LDMS 9.6. VideosBelow are 2 videos to accompany the Best Known Method document. Watch the Installation...
View ArticleCVE-2014-3566, aka the "POODLE" issue.
LANDESK is aware of the vulnerability inside of SSL 3.0 and we are currently finishing the the process of reviewing its impact. We will update this document with further information as we have it. We...
View ArticleSupport Appointments Content Pack
The way in which IT departments deliver services to the business is changing. Users expect a different service and level of support than that which they have previously been provided. Many users now...
View ArticleLANDESK Patch News Bulletin: Updated Spyware Definition Core.Aawdef 152.953...
LANDESK Security and Patch News Headlines(October 29, 2014) Updated spyware content has been made available on the LANDESK global host servers for customers to download. Updated spyware content has...
View ArticleLANDESK Patch News Bulletin: LANDESK has Released Support for Mac OS X 10.10...
LANDESK Security and Patch News Headlines· (October 17,2014) LANDESK has released LD96-CP_MAC-2014-1010: This is the latest MAC component patch for LDMS 9.6 This update provides support for...
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