Management Gateway Security and Encryption FAQ
Below are some commonly asked questions and answers concerning the LANDesk Management Gateway. Q: Does the LANDesk Management Gateway support using RSA tokens for authentication?A: At this time we do...
View ArticleManagment Gateway Firewall is blocking IP Addreses listed in the Allowed IP's...
DescriptionThe Blocked Address List on the Gateway overrides any Allowed Addresses that fall under a existing Blocked Address List IP or Range. This is because the Blocked Address List is loaded into...
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Valid IP Address Ranges Blocked by the Management Gateway Blacklist
Background Information: The Management Gateway Appliance has a built in firewall. The firewall is capable of blocking specified IP Addresses or IP Address ranges based on a blacklist that can be...
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Unattended configuration of client for the Cloud Services Appliance
Problems/Symptoms:How to automatically configure a client for the Cloud Services Appliance, without manually entering username and password information. Details:Configurebroker.exe creates an LNG file...
View ArticleWhile installing the agent the devices disappear from a scoped technician
ProblemWhile installing the agent the devices disappear from a scoped technician. This makes it impossible to monitor the devices while they install, and the devices that fail never become visible to...
View ArticleRemove associated roles for all users who belong to a specific company
Environment: All Environments Question: I would like to remove all roles for users who belong to a specific company, they will stay active within Service Desk but I wish for them not to be able to...
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How are the updates checked and downloaded on the Cloud Services Appliance?
Environment LANDESK Cloud Services Appliance Problem/Issue/Symptoms 1) Scanning for updates returns the error message: Scan Incomplete - Could not connect 2) Clicking Apply to install an...
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How to set up an additional Cloud Services Appliance to distribute client...
Environment LANDESK Cloud Services Appliance Problem/Issue/Symptoms Unable to take remote control through Cloud Services Appliance - Maximum number of connections reachedWhile trying to remote control...
View ArticleScan To Config menu item is missing in the Enabler on an Intermec device
Scan To Config menu item is missing in the Enabler on an Intermec device Environment: Intermec device with Enabler 5.3-19, 5.3-30 or 5.3-35 Problem: After a reboot the Scan to Config menu is...
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LANDesk Mobile Device Management Landing Page
LANDesk Mobile Device Management Landing Page LDMO 9.5General Information Supported Mobile devicesAny iOS device running iOS 5.x and above Any Android Device running Android 2.2 and above Install and...
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Improve antivirus on-demand scans performance
Applies to LANDesk Management Suite 9.5 and above. This article is intended to give recommendations, suggestions and explanations on how we can influence the performance of the AV on-demand scan....
View ArticleWhy Microsoft Hotfixes aren't included by default in LANDesk Security and...
Environment LANDesk Management Suite 9.x Problem/Issue/Symptoms In LANDesk Patch and Compliance, even though all the Microsoft Windows definition types are selected, the hotfixes released from...
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Windows console: Error Initializing console Client found response content...
Environment: LDMS 9.5 Review Date: 3/20/2014 Problem:When attempting to login to either the core console or a remote console you see the error: Console.exe.log file contains:RollingLog : The remote...
View ArticleArithmetic overflow error converting IDENTITY to data type int
Problem:An error log shows an exception along the following lines:Arithmetic overflow error converting IDENTITY to data type int Examples:When running createLandeskrights.exe the following error...
View ArticleProvisioning template with at least one distribution action fails to start.
Issue:Removing the distribution action(s) from the template resolves the issue.Provisioning template fails almost immediately when started. Cause:Push Delivery Method was selected which is not allowed...
View ArticleCan the LANDesk Default Web Site be renamed or modified?
Renaming the Default Web Site or modifying the Default Web Site on the LANDesk Core Server is not recommended or supported and doing so can break the IIS installation on the core server. Renaming the...
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How to setup and configure the Software workflows in ALM/LPM
Description: This article describes the overall purpose and process of the Software workflows in ALM/LPM and how to configure them. The overall process has the ability to bring software licenses and...
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Asset Lifecycle and Process Manager Landing Page
LANDesk Asset Lifecycle and Process ManagerThis is a list of highly recommended documents for increasing overall knowledge of this component.If you want to review additional content regarding this...
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Remote Control Clients are not switching to Gateway mode Automatically
Environment:LANDesk Management Suite 9.5, LANDesk Management Suite 9.5 SP1, LANDesk Management Suite 9.5 SP2 Description: LANDesk agent that are outside the Corporate firewall connects to the Core...
View ArticleLANDESK Patch News Bulletin: Updated Spyware Definition Core.Aawdef 152.755...
LANDESK Security and Patch News Headlines(March 24, 2014) Updated spyware content has been made available on the LANDESK global host servers for customers to download. Updated spyware content has been...
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