Device Discovery
How to discovery devices in LANDESK(R) Management Suite. Both Unmanaged Device Discovery (UDD) and eXtended Device Discovery (XDD) are shown.
View ArticleInstall a LANDESK Management Suite Agent (pull method)
How to install a LANDESK(R) Management Suite Agent onto a device - pull method
View ArticleLANDESK Patch News Bulletin: Removed HP Softpaqs Updated 12 December 2014
LANDesk Security and Patch News Headlines(December 12, 2014) HP provides weekly updates for their softpaq catalog. When the catalog is updated LANDESK will run the patch manager process for generating...
View ArticleClik here to view.
About Device Control Supported Platforms and Interfaces
This article applies to LANDESK Management Suite 9.5 and later This article describes the supported devices and platforms that can be controlled by LANDESK Device Control. The following Devices are...
View ArticleClik here to view.
LANDESK Management Suite 9.6 Client Log File Locations
Client Side Logfile locations by LANDESK component For a list of 9.5 Client Side Log locations, see 9.5 LANDesk Client Log file locations for troubleshooting This document assumes you are running a 64...
View ArticleLANDESK Patch News Bulletin: Skype Version 7.0.85.102 for Windows is...
LANDESK Security and Patch News Headlines(December 15, 2014) Skype version 7.0.85.102 for Windows is available. This update improves the quality and stability of the application. Please visit the...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2910935 Which is an...
LANDESK Security and Patch News Headlines· (December 14, 2014) Microsoft has released KB2910935 which is an update for OneDrive for Business This update fixes the following issues: 1....
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2910927 Which is an...
LANDESK Security and Patch News Headlines· (December 14, 2014) Microsoft has released KB2910927 which is an update for Lync 2013. This update resolves a number of issues. Please visit the...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2910907 Which is an...
LANDESK Security and Patch News Headlines· (December 14, 2014) Microsoft has released KB2910907 which is an update for PowerPoint 2013. This update improves the Document Inspector to make sure...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2910906 Which is an...
LANDESK Security and Patch News Headlines· (December 14, 2014) Microsoft has released KB2910906 which is an update for SharePoint Server 2013. This update provides the following improvements...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2889938 Which is an...
LANDESK Security and Patch News Headlines· (December 14, 2014) Microsoft has released KB2889938 which is an update for Office 2013. This update provides the following improvements and fixes:...
View ArticleLANDESK Patch News Bulletin: Microsoft has ReleasedKB2589348 Which is an...
LANDESK Security and Patch News Headlines· (December 14, 2014) Microsoft has releasedKB2589348 which is an update for Excel 2010. This update Improves the Document Inspector so that it covers...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2553140 Which is an...
LANDESK Security and Patch News Headlines· (December 14, 2014) Microsoft has released KB2553140 which is an update for Office 2010. This update provides the following improvements and fixes:...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released an Updated KB2493736...
LANDESK Security and Patch News Headlines· (December 14, 2014) Microsoft has released an updated KB2493736 which is an update for Lync Server 2010.This article lists the available updates for...
View ArticleInbound Mail has stopped logging incidents
Problem: Inbound Mail has stopped logging incidents and is not marking the emails in the mail account inbox as read. Solution: Check that the Inbound Mail service is running. Try restarting the...
View ArticleClik here to view.
How to: Add attachments on Configuration Items
Environment:Service Desk 7.7.0 and newer Review Date:10.12.2014 Question:I would like to add attachments to my CI's in Service Desk. How can I do this? Solution:There are two ways you can add...
View ArticleClik here to view.
已安装应用报告使用方法
该报告可以显示安装了某个应用程序，或者某组应用程序的设备列表。 使用蓝代斯克标准报告，基于您的使用目的，您可以选择使用多信息源来显示您的已安装应用列表： 1. 添加或删除程序2. 产品3. SLM监控的应用程序4. 数据分析（仅在蓝代斯克数据分析已经安装了的情况下）-已授权的软件 在报告中，您可以选择要报告的应用，想要搜集信息的设备以及如何生成该报告（按应用程序或者按设备）。...
View ArticleClik here to view.
如何创建Avalanche 6.0 智能设备自签名证书
说明管理移动智能设备需要自签名证书，可以按照如下的步骤创建自签名证书 创建步骤1，从以下网址下载证书创建工具，拷贝到安装了Smart Device Server（SDS）安装的服务器上Avalanche 6.0 Smart Device Certificate Utility2，安装JAVA ENVIRONMENT3, 解压缩generateSelfSingedCertificate.v2.zip...
View ArticleUnable to Create Web Desk Shortcut Group in ServiceDesk 7.7.3
Environment: Service Desk 7.7.3 Issue: I'm attempting to create a Web Desk Shortcut Group, however after inputting a Group title and pressing OK, I receive the Error Value cannot be null.Parameter...
View ArticleClik here to view.
How can I choose the window displayed when I create a template in Template...
Environment:Service Desk 7.7.3 Review Date: 16 December 2014 Problem: When you want to create a new template using Template Designer, you may want to choose the window which is displayed on the screen....
View Article