Creating a CSR file for ordering a Certificate for vPro provisioning
How to create a Certificate Signing Request file (CSR) that can be cut and pasted into Certificate vendor's web site for requesting a SSL certificate: A CSR file is used by a third party Certificate...
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How to uninstall the Linux and Unix agents and the options available
Description: Listed below are the options for removing a LANDESK agent from Linux or Unix OS's. Note: Some of the options below may not be fully utilized at this time. However, -f and ALL are designed...
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Finding unanswered questions on the community
To see if you can help out one of your fellow community members, one of the easiest ways to view unanswered questions is to navigate to the section of interest and click the Open Questions widget in...
View ArticleLANDESK Mobility Management Prerequisites
LANDESK Mobility Manager 9.5 SP1 (LDMO 9.5.1 released 9/13)Core server prerequisites: IMPORTANT: Core server must be installed on Windows Server 2008 R2 x64 running on SQL DB.Additional 1 MB on...
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How to troubleshooting AIX agent installation.
DescriptionDuring the install of an AIX or UNIX agent, several errors may occur. The most common would be a dependency to a certain library. TroubleshootingGeneral Tips1,As the error is libstdc++.a...
View ArticleHow to install the 32-bit and 64-bit Linux and Unix agents in 9.0 SP3 and 9.5
Description: This is an overview of the methods of installing the Linux and Unix agents for 9.0 SP3 and 9.5 versions of LANDesk. Note: A 32-bit agent may work if installed on a 64-bit platform....
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How to set up a HTTP share for a Preferred Package Share
Information on how to debug your Preferred Server configuration can be found here: http://community.landesk.com/support/docs/DOC-27151 For configuring a Preferred Server on a Core Server see the...
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How to populate a record with values from a related object (alternative to...
Environment 7.5 and Newer Although Template Designer is not available in WebDesk the solution below will explain how to setup an alternative by using Reference List or Category together with Copy...
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Count of Named and Concurrent Licenses that are currently in use?
Environment: All Service Desk Versions. Review Date: 30/09/14: The steps below will detail how to create a Query which will display how many Named and Concurrent Licenses are currently in use, to...
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How to extend the Inventory Scanner capabilities
Introduction The LANDesk Inventory Scanner (LDISCN32.EXE) is able to scan and report back to the Core Server a huge amount of information but time to time collect some more, specific, information from...
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Is there a new version of the Management Gateway Appliance for LANDesk 9.0...
Answer: Yes. However, the new version and the old version are the same as far as compatibility, hardware, and speed is concerned. Several changes where implemented in the new version for varying...
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How to restore (undelete) a user which has been soft deleted
Environment:Service Desk 7.4 and newer Review Date:02.10.2014 How does Users work in Service Desk? A user in Service Desk include 'Analyst', 'Contact', 'Account Manager', 'End...
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LDDA Content / Correction Request Procedure via Support
Version Effected: LDDA 9.53 and Newer Licensed software Via Data Translation Services – New Content RequestsLicensed software Via Data Translation Services – Corrective Content Requests In the first...
View ArticleHow Do I Create A Report To Summarize A Users Specific Program Usage?
Question: Is there a way to run a report showing when a user "first used" an application and "how many times they used it" over the course of a specified amount of time? Answer: While LANDesk...
View ArticleEnrollment ID does not exist
Environment:Avalanche On DemandAvalanche 6.xiOS Enrollment Problem:Enrollment Rule is created, and data is being entered in correctly.When enrolling an iOS device, there is an error message Enrollment...
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AMC: Need an Inventory filter for a Package Property.
They are trying to create an Inventory filter to view devices with specific packages that were sent to the device from Avalanche on them. When creating the filter the criteria was typed in, and when...
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Supported Platforms and Compatibility Matrix for LANDESK Management Suite
What is the End of Life for LANDESK ProductsSupported LANDESK Agent - Client Operating SystemsSupported LANDESK Agent - Server Operating SystemsSupported LANDESK Agent - Embedded Operating...
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Guide to Importing and Merging New Computers with Data Analytics - Data...
In this guide we will walk through creating an Import Data Rule as these are typically the most straight-forward rules to set up. However there are a couple tricks you will want to keep in mind. The...
View ArticleMDM upgrade fails with a timeout error
***You should test the upgrade before running it in the live environment*** BackgroundAfter upgrading the service desk program the MDM should be run to upgrade the database. When the MDM runs it checks...
View ArticleLANDESK Patch News Bulletin: Updated Spyware Definitions Core.Aawdef 152.929...
LANDESK Security and Patch News Headlines(October 07, 2014) Updated spyware content has been made available on the LANDESK global host servers for customers to download. Updated spyware content has...
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