Issue:
Unable to control LANDesk Antivirus 9.5 client interface through remote control
Cause:
Kaspersky self-defense protects the user interface from being manipulated through remote control programs that have not been trusted.
Resolution:
Files related to the remote control program must be added to the Trusted Files list and given the "Allow interaction with application interface" permission.
A fix for LANDesk Remote Control to automatically trusted is available in the latest Base component patch available from LANDesk Support.
Prior to this patch adding a file to the exclusions list in the Antivirus settings does not add the "Allow interaction with application interface" permission.
This patch will also automatically trust LANDesk Software Remote Control.
Workaround:
Add remote control related files (.EXE and .DLL) to Trusted Applications list on client, export settings, and import on core.
Currently all settings available within the LANDesk Antivirus 9.5 GUI (Kaspersky Endpoint Security 8) cannot be configured using LANDesk Management Suite.
In order to utilize settings not available within the LANDesk Antivirus Settings within the LANDesk Management Suite Console, the following steps can be performed:
Add trusted files on client and export settings
In order to change settings on the client, the LANDesk Antivirus settings must allow Settings to be changed. This is configured within the General section fo Antivirus Settings underneath "Permissions Settings".
1. Select the Settings Tab.
2. Click "Settings" under "Exclusions and trusted applications".
3. Click the "Trusted Applications" tab.
4. Click "Add".
5. Browse to the desired file(s), select them, and click "Open". (For LANDesk Remote control ISSUSER.EXE, RCGUI.EXE and ISSCLIP.DLL need to be added) (For RADMIN 3 files: http://support.kaspersky.com/7532)
6. Check the boxes next to "Do not scan opened files" and "Allow interaction with application interface".
7. Under the Settings tab, in the left hand-pane select "Advanced Settings".
8. Under "Manage Settings" in the right-hand pane, select "Save".
9. Name and save the settings .CFG file to a network location (on the core server or otherwise).
Import client settings into LANDesk Antivirus settings on core
1. Open desired LANDesk Antivirus setting on the core server.
2. In the left hand pane under "Advanced Settings" select "Import Kaspersky Settings".
3. Check the box labeled "Import settings file from a Kaspersky antivirus client" (This also applies to a LANDesk Antivirus 9.5 client).