Setting up portal and wants to incorporate an avi file for Frequently asked questions.
The customer would click a link and hear the avi file
You could do this by saving the avi file in the serviceportal folder on the server under c:\inetpub\wwwroot\serviceportal, then you could create a text module on the service portal and include the link to the avi file location, i.e. http:\\servername\serviceportal\file.avi when clicked that would download the file for the user to watch or listen to in their medie player.