Environment
LANDESK Management Suite 9.5
LANDESK Management Suite 9.6
Issue
- The configuration of the Premise Services in Avalanche on Demand (from now on AOD) console doesn't succeed
- Testing the connection between AOD and the Core server returns the error message: The CSA provided is unreachable. Please verify the CSA address and network connection.
- Testing the connection between AOD and the LDAP server returns the error message: The CSA provided is unreachable. Please verify the CSA address and network connection.
- Saving the System Settings in AOD returns the error message: Server is not available.
Cause
1. An SSL connection between AOD and the Cloud Service Appliance can't be established due to a certificate problem on the appliance.
In the /var/log/messages file on the appliance you may see error messages like the following
SSL_accept() error: 0 1 errno=0 Success
error:140943F2:SSL routines:SSL3_READ_BYTES:sslv3 alert unexpected message
2. AOD is unable to connect to the Cloud Services Appliance via HTTPS, using the TCP port 443
3. The Cloud Services Appliance is unable to connect to AOD via HTTPS, using the TCP port 443
Solution
1. From the Manage LDMG certificates section on the Cloud Services Appliance Console, remove the self-signed certificates.
1.1. Re-create the certificates either restarting the appliance or restarting the broker service from an SSH session with root privileges.
2. Make sure that the Cloud Service Appliance is reachable via HTTPS from the internet, in particular,
from the IP addresses specified in the LANDESK Mobility Management Prerequisites document, Firewall settings section.
LANDESK Mobility Management Prerequisites
3. Make sure that the Cloud Services Appliance is able to reach AOD via HTTPS,
testing the download of a sample file from an SSH session on the appliance.
Other resources
Problems with LDMO or AOD connecting to the CSA
LDMS Core not connecting to AOD