Action Panel has expanded and takes up the full Incident window so that you cannot see the workspace.

Environment:

Service Desk - All Versions

Problem:

Action Panel has expanded and takes up the full window so that you cannot see the workspace, making it impossible to work.

Cause:

This wil happen when the DPI setting on the machine is set to anything other than normal.

If the DPI setting is for example, set to Small, then the action panel will increase upon every window launched until the workspace isn't showing at all.

Solution:

Change the DPI setting on the machine to Normal and this won't happen again.

Windows 7/8:

http://www.sevenforums.com/tutorials/443-dpi-display-size-settings-change.html

Windows XP:

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true

If this has already happened, then you can run the below script to reset the panel width for that particular user:

Please always take a fully restorable backup of your database before making any changes to your live system.

--Please change xxxxxx to the login name of the user.

---------------------------------
delete from tps_application_user_setting where tps_name = 'ActionPanelConfig'
and tps_user_guid = (select tps_guid from tps_user where tps_name = 'xxxxxx')
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If you encounter this problem please raise this with your support provider quoting problem reference 5364.