Description

This document is intended to assist LANDESK® Management Suite users with using Mac OS X Provisioning.

LANDESK Security and Patch News

Headlines

·     (June 11, 2015) Microsoft has released KB3054854 which is an update for Outlook 2013.
Improves the Facebook provider for Outlook 2013 compatibility with Outlook 2010.
Updates Outlook Social Connector to prevent it from loading incompatible providers.

To apply this update, you must have Microsoft Office 2013 Service Pack 1 installed.
Please visit the following page for more details: http://support2.microsoft.com/kb/3054854     

New Vulnerabilities     

  ·     Vulnerability ID – 3054854_INTL  

Changed Vulnerabilities     

·     Vulnerability ID – N/A    

New Patch Downloads     

·      osc2013-kb3054854-fullfile-x86-glb.exe  

·      osc2013-kb3054854-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

LANDESK Security and Patch News  

Headlines

·     (June 11, 2015) Microsoft has released KB3054881 which is an Outlook 2010 update. This update translates some strings for the Publish Online function for calendars in Outlook 2010. See publishing a calendar on Office.com will no longer be supported for more information about this function.

Fixes the following issues:
It takes a long time to recover a disconnection for an Exchange account that uses the MAPI over HTTP protocol in Outlook 2010. Outlook 2010 sends a request again to the Exchanger server instead of reconnecting the server.
When certain attachments are deleted by code (for example, an add-in or a third-party application) from a rich text format (RTF) email message in Outlook 2010, inline images of a signature are misplaced and displayed in unexpected positions.
When you change the permissions of a calendar in Outlook 2010, the calendar disappears.
You cannot open some iCal events that are created by an Apple device (for example, iPhone) in Outlook 2010 even if they are supported in Outlook 2010.
When you use double quotation marks to search a restrictive phrase in an online archived mailbox, a mailbox in online mode, or a mailbox in hybrid mode in Outlook 2010, you receive unexpected search results.

Please visit the following page for more details: http://support2.microsoft.com/kb/3054881     

New Vulnerabilities     

·             Vulnerability ID – 3054881_INTL  

Changed Vulnerabilities     

·               Vulnerability ID – N/A    

New Patch Downloads     

  ·               outlookloc2010-kb3054881-fullfile-x86-glb.exe  

  ·               outlookloc2010-kb3054881-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

LANDESK Security and Patch News

Headlines

· (June 11, 2015) Opera version 30.0.1835.59 is available for Mac. Please visit the following page for more details:

http://www.opera.com/docs/changelogs/unified/3000/

New Vulnerabilities

· Vulnerability ID – OPERA30.0.1835.59_Update.xml

Changed Vulnerabilities

· Vulnerability ID – OPERA30.0.1835.52_Update.xml

New Patch Downloads

· Opera_30.0.1835.59_Setup.dmg

Where to Send Feedback

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future. Please continue to provide feedback by contacting our local support organization.

Best regards,

LANDESK Product Support

Copyright © 2015 LANDESK Software. All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.

Information in this document is provided for information purposes only. The information presented here is subject to change without notice. This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.

LANDESK Security and Patch News  

Headlines

·     (June 11, 2015) Microsoft has released KB3054855 which is an Outlook 2013 update. This update fixes the following issues:
When the server virtual context is expired in a MAPI over HTTP protocol connection, Outlook 2013 continues to send ping requests.
It takes a long time to recover from a disconnection on an Exchange account that uses the MAPI over HTTP protocol in Outlook 2013. Outlook 2013 sends a request again to the Exchanger server instead of reconnecting the server.
When you connect to a mailbox by using the Microsoft Exchange ActiveSync (EAS) protocol in Outlook 2013, duplicate email items are created.
Please visit the following page for more details: http://support2.microsoft.com/kb/3054855     

New Vulnerabilities     

  ·       Vulnerability ID – 3054855_INTL  

Changed Vulnerabilities     

·      Vulnerability ID – N/A    

New Patch Downloads     

·        outlook2013-kb3054855-fullfile-x86-glb.exe  

·        outlook2013-kb3054855-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.    customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

LANDESK Security and Patch News     

Headlines

·     (June 11, 2015) Microsoft has released KB3039764 which is an update for OneNote 2013. This update fixes the following issue:
You are a student or a teacher. However, you cannot use the free version of OneNote to access your class notebook.
Note See You cannot use the free version of OneNote 2013 to access class notebooks (KB3054894) for more information.
Please visit the following page for more details: http://support2.microsoft.com/kb/3039764     

New Vulnerabilities     

  ·       Vulnerability ID – 3039764_INTL  

Changed Vulnerabilities     

·      Vulnerability ID – N/A    

New Patch Downloads     

·       onenote2013-kb3039764-fullfile-x86-glb.exe  

·       onenote2013-kb3039764-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com. 

LANDESK Security and Patch News     

Headlines

·     (June 11, 2015) Microsoft has released KB3023058 which is an Office 2013 update. The update provides the following improvements and fixes:
Improves the timing of videos that are created when you use the export presentation as a video feature.
Removes the prompt to download non-existing converters when you open legacy PowerPoint presentations.
Removes the ability for a user to accidentally resize a slide past Microsoft PowerPoint’s maximum slide width and height limits.
The OperatingSystem property in Microsoft PowerPoint’s Object Model now correctly reports the bit version of Microsoft Windows.
Users can now drag a picture or a video into a placeholder shape when the focus is located on the PowerPoint window.

To apply this update, you must have Microsoft Office 2013 Service Pack 1 installed.
Please visit the following page for more details: http://support2.microsoft.com/kb/3023058     

New Vulnerabilities     

  ·        Vulnerability ID – 3023058_INTL  

Changed Vulnerabilities     

·        Vulnerability ID – N/A    

New Patch Downloads     

·         powerpoint2013-kb3023058-fullfile-x86-glb.exe  

·         powerpoint2013-kb3023058-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

LANDESK Security and Patch News     

Headlines

·     (June 11, 2015) Microsoft has released KB2965297 which is a OneNote 2010 update. This update fixes the following issue:
Assume that you use a hyperlink to open an Office file that's saved on a SharePoint site in OneNote 2010. When you save the file, you are not notified that the file is read-only, and therefore the file is not saved back to the SharePoint site.

To apply this update, you must have Microsoft Office 2010 Service Pack 2 installed.

Please visit the following page for more details: http://support2.microsoft.com/kb/2965297     

New Vulnerabilities     

  ·       Vulnerability ID – 2965297_INTL  

Changed Vulnerabilities     

·      Vulnerability ID – N/A    

New Patch Downloads     

·        onenoteloc2010-kb2965297-fullfile-x86-glb.exe  

·        onenoteloc2010-kb2965297-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

Introduction

As we all know, the latest release of Office from Microsoft comes in 2 flavors. A 'rich client' based installation, which is practically the same as running the Setup as in previous versions, and a Click-to-Run setup. The Click-to-Run version basically downloads stand-alone App-V packages of the applications you want to use from the Office Suite. Easy as this may be (and, depending on your licensing scheme, the only option you may have), this provides a challenge for Patch Management, as LANDESK cannot patch within an App-V package.

This document will describe how to easily still use LANDESK to patch Click-to-Run Office365 installations using all LANDESK intelligence. From now on, the use of Office365 will assume the Click-to-Run version.

Configure your Office365 installation

More information about actually deploying Office365 can be found here. During configuration of Office365 setup you can create a XML file that will change certain settings in your Office365 package to fit your environment. This XML can be created using the Office Deployment Tool for Click-to-Run. In this setup, there are 2 important setting for Patch Management. First off, you can set the Office365 installations to Auto-update. This will prevent that users need to manually check for updates. Second, there is a path where the installed Office365 packages will look when Auto-Update is configured. By default this will point to a share. In a configured XML this will look like this:

In a small environment, you can just point the UpdatePath to the location where LANDESK downloads patches. But, in a larger environment, you don't want all devices to connect to a central share, when you have options like Preferred Servers, Bandwidth Usage or the Cloud Services Appliance you want to use. For this reason, change the UpdatePath setting to: %ProgramFiles%\landesk\ldclient\sdmcache (or whatever the location of your sdmchache is)

Using LANDESK

Ideally you have 1 installed rich Office365 installation (Office Professional Plus 2013), although this is not completely necessary.

First, create a query which checks All Devices for Office365 installed.

You can download the Patch definitions in the normal way. If you have the Office Professional Plus 2013, running the vulscan will detect the definitions you need to deploy on the Click-to-Run devices. If not, you need to have a manual monthly process to select from the definitions last month from the Patch and Compliance screen, Vulnerabilities, View by Product --> Office2013 and/or Office2013x64, download the detected/selected patchcontent from the definitions and wait until all replications to Preferred Servers have completed.

Now we can select all Office365/2013 vulnerabilities from this month and create a Repair Task.

Most important, change the settings in Task Settings, so that the task uses Policy based delivery (so it will also work with devices through the CSA) and uses the Pre-Cache option under the Download options. Don't add any targets automatically to the task. Rename the task to cover the content, like 'Office365 Patches December'. Save and add the query you created as target.

Start the task. When the devices check for Policies, they will start this task and download (with all LANDESK intelligence) the selected patch content to the SDMCACHE on the client. From there, it will be picked up by the auto-update of the Office Setup.

Summary

Change the setup XML to use the UpdatePath setting: %ProgramFiles%\landesk\ldclient\sdmcache

Select all Office2013 vulnerabilities for the selected month

Download all their content

Wait for replication tasks until the content is on all Preferred Servers

Create a repair task with Policy/Pre-cache options configured

Target the query you created which queries Office365 installation

Start the task

The devices check for their policies and download the patches to SDMCACHE

The Auto-Update of Office picks the patches up from the local SDMCACHE folder

Thanks

Many thanks to remon.mulders for his brilliant thoughts on this subject!!

LANDESK Security and Patch News     

Headlines

·     (June 12, 2015) Microsoft has released KB2889863 which is an Office 2013 update. This update fixes the following issue:
When you import external data from Microsoft Query in the 64-bit version of Excel 2013, and you change the default database to some other database, Microsoft Query crashes.
Some non-ENU definitions may have been downloaded with ENU content. This was done to provide support for Multilingual User Interface(MUI) applications. The English versions of an MS Office application or other application may support adding localized/language support on top of English installations. So these MUI specific content definitions may download with ENU content to support MUI installations. Please see http://community.landesk.com/support/docs/DOC-30218 for additional details. Please visit the following page for more details: http://support2.microsoft.com/kb/2889863     

New Vulnerabilities     

  ·       Vulnerability ID – 2889863_INTL  

Changed Vulnerabilities     

·      Vulnerability ID – N/A    

New Patch Downloads     

·       msqry322013-kb2889863-fullfile-x86-glb.exe  

·       msqry322013-kb2889863-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

LANDESK Security and Patch News     

Headlines

·     (June 12, 2015) Microsoft has released KB3039729 which is a Visio 2013 update. This update fixes the following issues:

•3D effect of a shape does not work if the shape size is small or it is zoomed out.

Note You can set a "min pixel size" value for shapes that use a 3D effect. For more information, see 3D effect of a shape does not work if the shape size is small or zoomed out in Visio 2013 (KB3054893)

.•When you hover the mouse pointer over the smart tags of connection points in a .vsd file in Visio 2013, the drop-down list for the connection points are not displayed and you cannot access the action of the smart tags.

•Shapes and ruler are not displayed correctly if the page size is large.

Note After you install this update, you can follow the instructions in the Registry information section to change the behavior.

•You cannot insert pictures in Visio if a mandatory profile is configured.

•Organization charts that are created in Visio 2013 by using the Org Chart wizard may be incorrect if there are duplicate display names in Global Address Book (GAL). This issue occurs because only the first user name is used in creating the organization chart wizard.

Please visit the following page for more details: http://support2.microsoft.com/kb/3039729     

New Vulnerabilities     

  ·        Vulnerability ID – 3039729_INTL  

Changed Vulnerabilities     

·        Vulnerability ID – N/A    

New Patch Downloads     

·         visio2013-kb3039729-fullfile-x86-glb.exe  

·         visio2013-kb3039729-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

LANDESK Security and Patch News     

Headlines

·     (June 12, 2015) Microsoft has released KB3054830 which is a Project 2013 update. This update provides the following improvements and fixes:

Fixes the following issues:

•When Project Professional 2013 opens a Project Server-based project from the local cache, Project Professional 2013 crashes.

•You cannot assign a resource in Project Professional 2013 if the resource name contains a semicolon and if the semicolon is set as the list separator on the client computer.

•When you print a project that contains tasks, resources or assignments that have multiline notes, Project 2013 crashes. This issue occurs if the Print notes option in the Page Setup dialog box is selected.

•When tasks have resource assignments, and the assignments on the task do not share the same start date as the task, resource leveling does not level resources as expected.

•After you set the Week starts on field to a value other than Sunday, calendar nonworking time exceptions are highlighted incorrectly in usage type views.

•When you import resource data from an Excel, TXT, or CSV format file in Project 2013, the resource is not imported successfully. Instead, you see an error that resembles the following:
The file "." cannot be opened.
* Check that the file name and path are correct.
* Check that the file format is recognized by Project.
Additionally, when you edit a data map, you may see a message that resembles the following if you try to add a field on the Map Options page of the Import Wizard:

The field "" does not exist.
In the part of this message that states "characters listed here," garbage characters are displayed instead of a field name.

•When you save a project in Project Professional or Project Web App, custom field values are lost.

Note This issue occurs after you apply the March 10, 2015 update for Project Server 2013 (KB2956178)

•When you open a project in Project Professional, you find that local custom fields are copied from the enterprise global template into your project. The enterprise global should not have local custom fields in it, and these fields should not be copied to individual projects. This fix prevents these fields from being incorrectly copied into your project and overwriting local custom fields that you may have already defined.

Please visit the following page for more details: http://support2.microsoft.com/kb/3054830     

New Vulnerabilities     

  ·       Vulnerability ID – 3054830_INTL  

Changed Vulnerabilities     

·       Vulnerability ID – N/A    

New Patch Downloads     

·         project2013-kb3054830-fullfile-x86-glb.exe  

·         project2013-kb3054830-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

Software License Monitoring (SLM) for LANDESK Management Suite

LANDESK Security and Patch News     

Headlines

·     (June 12, 2015) Microsoft has released KB3039755 which is a Word 2013 update. This update fixes the following issues:

•When you delete a picture in a document in Track Changes mode in Word 2013, the strikethrough revision line is not visible.

•HTML tables are not displayed correctly in an email message in Outlook 2013.

Please visit the following page for more details: http://support2.microsoft.com/kb/3039755     

New Vulnerabilities     

  ·        Vulnerability ID – 3039755_INTL  

Changed Vulnerabilities     

·        Vulnerability ID – N/A    

New Patch Downloads     

·         word2013-kb3039755-fullfile-x86-glb.exe  

·         word2013-kb3039755-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

LANDESK Security and Patch News     

Headlines

·      (June 12, 2015) Microsoft has released KB3017816 which is a Project 2010 update. This update fixes the following issues:

       •After you open an .xml file in a new project in Project 2010, the work and the actual work of some assignments are incorrect.
•Consider the following scenario:•As a team member in Project Web App, you set an actual start date on a task that is assigned to you.
•You submit the update.
•Your status manager approves and applies the update to the project.
•You open the project in Project Professional.
Please visit the following page for more details: http://support2.microsoft.com/kb/3017816     

New Vulnerabilities     

·             Vulnerability ID – 3017816_INTL  

Changed Vulnerabilities     

·               Vulnerability ID – N/A    

New Patch Downloads     

  ·               project2010-kb3017816-fullfile-x86-glb.exe  

  ·               project2010-kb3017816-fullfile-x64-glb.exe  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

LANDESK Security and Patch News

Headlines

• (June 12, 2015) HP updates their softpaq catalogs about every two weeks. LANDESK monitors these updates and will generate new content based on these updates. With the updated catalogs new definitions can be created, existing definitions can be updated or removed. For more information see the following sites:

• http://h20331.www2.hp.com/hpsub/downloads/New_Client_Management_Offerings_Fact_SheetFINAL.pdf
• ftp://ftp.hp.com/pub/softpaq

Note: The vulnerability definitions provided by LANDESK are based on the latest content catalog provided by HP. LANDESK definitions will reflect the content of the HP catalog, so that new softpaq definitions that are added by HP will be included in the LANDESK download. Similarly, softpaq definitions that are removed from the catalog will also be removed from the LANDESK And any updates to previously release softpaqs will also be reflected in the LANDESK vulnerability definitions.

New Patch Downloads

• Multiple executables have been added.

Where to Send Feedback

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future. Please continue to provide feedback by contacting our local support organization.

Best regards,

LANDESK Product Support

Copyright © 2015 LANDESK Software. All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.

Information in this document is provided for information purposes only. The information presented here is subject to change without notice. This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com

LANDESK Security and Patch News  

Headlines

·     (June 12, 2015) Microsoft has released KB3050267 which provides a change that is made on the log level for %windir%\WindowsUpdate.log to reduce the frequency of certain events from exhausting log space. This update fixes an issue for managed computers in which managed computers have to update drivers as a set. Driver sets are not processed by Windows Update during shutdown, and are still available to be installed after you restart the computer.

      Fixes an issue in which the files of an update may not be found by Windows Update (0x80070002) if the download operation spans multiple sessions.
General improvements are made to support upgrades to a later version of Windows.
Please visit the following page for more details: http://support2.microsoft.com/kb/3050267     

New Vulnerabilities     

  ·        Vulnerability ID – 3050267_MSU  

Changed Vulnerabilities     

·        Vulnerability ID – N/A    

New Patch Downloads     

·         windows8.1-kb3050267-x86.msu  

·         windows8.1-kb3050267-x64.msu  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com

What is New in LANDESK Data Analytics (LDDA) 9.6 Content Update

This lists the updated/add content to LDDA 9.6. For more information about using LDDA please see: LDDA 9.6

For more information on how to receive LDDA content updates please see:  How to enable content updates in LDDA

 

Note: If you are running LDDA on a roll-up core you will have to manually update content. You can do so by grabbing the zip attached to this document and running content.exe - this is to be done on the Rollup CORE server only,please install content via patchmanager on all other cores. Also, please note that these updates do not have an GUI that you can interact with.

June 10, 2015 (Build 710)

Licensed Software Updates

• Added SWIFT products.
• Updated SAP rules.
• Added Juniper Networks products.

June 3, 2015 (Build 713)

Licensed Software Updates

• Updated Greyware products.
• Added ATI products.
• Added Software FX products.
• Added Shavlik products.

May 26, 2015 (Build 706)

Licensed Software Updates

• Updated Microsoft Visual Studio rules.
• Added Websense products.
• Added Vision Solutions products.
• Updated McAfee products.
• Added Red Hat products.

May 19, 2015 (Build 699)

Licensed Software Updates

• Updated McAfee products.
• Added MySQL products.

May 12, 2015 (Build 692)

Licensed Software Updates

• Added Kaspersky products.

Other Items

• Added additional CDW fields.
• Updated Insight rule.

May 5, 2015 (Build 685)

Licensed Software Updates

• Added ABBYY products.
• Updated Windows R2 rules.
• Updated Symantec rules.
• Added Raritan products.
• Added ScriptLogic products.

Other Items

• Updated CDW B2B rule.

April 28, 2015 (Build 678)

Licensed Software updates

• Added Intuit QuickBooks Pro 2015.
• Added Spreadsheet Innovations products.
• Added IHS GLobal products.
• Updated Microsoft SQL 2008 for SP4.
• Added Systran products.

April 21, 2015 (Build 671)

Licensed Software Updates

• Added pdf955 products.
• Added PTC MKS Toolkit.
• Added MJ Net products.
• Added Bartels Media Gmbh products.
• Added Manageengine products.
• Added LogMeister products.
• Added Kofax products.
• Added JetBrains Resharper 9.
• Updated Adobe Contribute.

April 16, 2015 (Build 664)

Licensed Software Updates

• Added RESUMate products.
• Added IBM Personal Communications and WebSphere MQ.
• Added Minitab Bootstrapper.
• Added Winzip 18.5.
• Added Datawatch Modeler.
• Updated Adobe Acrobat 3.

April 9, 2015 (Build 657)

Licensed Software Updates

• Added FileDaemon products.
• Updated Adobe Captivate rules.

April 2, 2015 (Build 650)

Licensed Software Updates

• Added DataNumen products.
• Added ESRI ArcPad products.
• Updated Adobe Captivate.

Other Items

• Added 2015 Scorecard.

March 26

Licensed Software Updates

• Added Faronics products.
• Added QSR International products.
• Added OpenCube products.
• Updated Parallels products.
• Updated Markzware products.
• Updated FileMaker products.
• Updated Quest products.
• Updated Corel products.
• Update FileMaker products.
• Updated Dassault Systemes products.

March 19

Licensed Software Updates

• Added Sorenson Media products.
• Added Telerik products.

March 12

Licensed Software Updates

• Added Tableau products.
• Added Sapien Technologies products.
• Added Business Software products.

Other Items

• Updated OS Normalization for 2012 and SCCM.
• Updated Manufacturer Normalization for VMware.

March 5

Licensed Software Updates

• Added Webfactory products.
• Added Stata products.

February 19

Licensed Software Updates

• Added Unify products.
• Added Panduit products.
• Updated Sparx Enterprise Architect 11.

February 12

Licensed Software Updates

• Added ActiPro products.

February 5

Licensed Software Updates

• Updated Autodesk Autocad 2000 rule.
• Updated Acrobat Distiller and Elements Server rules.
• Updated AUtodesk Suite rules.
• Added ActiPro products.

January 29

Licensed Software Updates

• Updated Attachmate products
• Added Cybele Software products.
• Added SyncRO Soft products.

January 22

Licensed Software Updates

• Updated RedGate rules.

January 15

Licensed Software Updates

• Added National Instruments products.
• Added RedGate Software products.
• Added Nero 10, 11, 2014 and 2015.
• Added Nuance Dragon Naturally Speaking 13.

Other Items

• Update En Pointe rule.

December 23

Licensed Software updates

• Updated McAfee SiteAdvisor rules.
• Added VMware Workstsation 11.
• Added Kiwi products to Solarwinds.
• Acrobat X downgrades rights were incorrect.
• Added CRMfusion products.
• Added fournova products.
• Added JetBrains products.
• Added SAP products.
• Updated TrendMicro products.
• Added Autodesk Alias Surface and AliasStudio.
• Updated Autodesk Autocad to avoid false detection.

Other Items

• Updated HP Warranty rule.

December 4

Licensed Software Updates

• Added Mystik Media products.
• Added McAfee SecuingComputing SmartFilter.
• Added Sybase products.
• Added Research In Motion products.
• Added Quark Software products.
• Added Solid Documents products.
• Added Sierra products.
• Added Datacraft Design Limited products.
• Added LogicaCMG products.

Other Items

• Updated SCCM Import rules to pull model from lenovo systems.

November 20

Licensed Software Updates

• Added Techsmith SnagIt 12.

Other Items

• Updated Softchoice import rules.

November 14

Other Items

• Updated Adobe B2B rules.  It is now necessary to update to IE 11 to get the B2B connector to work.

October 27

Licensed Software Updates

• Updated Adobe rules.
• Updated Microsoft Team Foundation Server.
• Updated Microsoft Exchange Server.
• Updated Babylon rules.

October 6

Licensed Software Updates

• Added a number of Adobe SKUs.
• Updated Adobe Acrobat Distiller logic.
• Added Thinkcell 6.
• Updated Babylon rules.
• Updated Oracle 12.

Other Items

• Content update now contains all content, whether new or not.

September 24

Licensed Software Updates

• Updated a number of Microsoft rules for better downgrading.
• Updated Windows Server 2003 detection.

September 17

Licensed Software Updates

• Added Microsoft Exchange edition discovery.
• Updated a number of Microsoft Office rules for downgrade rights.
• Updated Microsoft TFS rules.
• Added more MATLAB versions.
• Updated Windows 8.0 and 8.1 downgrade rights.

September 10

Licensed Software Updates

• Added usage files for Adobe Creative Suite rules.
• Updated Babylon rules.

Other Items

• Updated Lenovo warranty rule for multiple warranties.
• Added additional fields for VMware vCenter import.

September 3

Licensed Software Updates

• Added Bastien Mensink products.
• Added Steelray Project Viewer.
• Added NitroPDF products.
• Added Ghisler Software products.
• Added Century Software products.
• Updated Microsoft Office rules to handle some localized versions.
• Added additional Nuance products.

August 28

Licensed Software Updates

• Added additional Flexera products.
• Added Loftware products.
• Added Symantec Backup Exec.
• Updated Sharepoint rules.

August 21

Licensed Software Updates

• Added Loftware products.
• Added Symantec Backup Exec products.
• Updated Sharepoint rules.
• Added Russion Microsoft Office rule.
• Updated Autodesk suites.
• Added PJ Technologies products.
• Added Qarbon products.
• Added VisualSVN products.

August 14

Licensed Software Updates

• Added additional Dell produts.
• Fixed duplicate Adobe Photoshop rule.
• Added WinEdt products.
• Updated Microsoft SQL Server rules and Discovery Services rules to remove Managed Planet name.  Microsoft SQL Server Discovery Services rules must be rerun.
• Added additional Quest Software products.
• Added JAM Software products.
• Update Autodesk products.  With LDMS 9.6 clients it is now possible to properly discover Autodesk suites.  Also added 2015 products.

August 7

Licensed Software Updates

• Updated Datawatch rules.
• Added Wyse products.
• Added Dell products.
• Updated some NetWrix rules.
• Added additional Quest products.

Other Items

• Added Panasonic manufacturer date rule.

July 31

Licensed Software Updates

• Added NetWrix products.
• Updated some Microsoft rules that would not detect a product the first time the rules were run.
• Updated Microsoft Project rules to reflect name change.
• Added Symantec Management Services and Conteol Compliance Management Services.
• Added Systemtools Software products.

Other Items

• Updated Lenovo rules to handle 8 digit serial numbers.
• Added more Eaton products.

July 24

Licensed Software Updates

• Added Experian Payments products.
• Added Fox Technologies products.
• Added Hitachi products.
• Added GSX Groupware Solutions products.
• Added Informatica Corporation products.
• Added Ericom Software products.
• Added Login Consultants products.
• Added Traka Limited products.

July 17

Licensed Software Updates

• Added additional Rocket Software products.
• Added Pitney Bowes products.
• Added fCoder Group products.

Other Items

• Updated HP warranty rule.  HP has added a captcha that shows up sometimes and will require the user to click on it.

July 10

Licensed Software Updates

• Updated Microsft Visual Studio rules.
• Added HP products.
• Added Innovative Maintenance Systems products.
• Fixed PTC Wildfire rules.

July 3

Licensed Software Updates

• Updated Adviser rule.
• Updated Oracle rules.
• Added additional Core WinDVD versions.
• Added Trend Micro products.
• Added Genie9 products.
• Updated Microsoft Outlook and Lync rules.

June 19

Licensed Software Updates

• Added VMWare Player detection
• Consolidated Thinprint underneath Cortado vendor
• Detect Oracle RDBMS versions and install type using WMI
• Repaired Datawatch Monarch 10.5 detection
• Added Softplicity products
• Added Beyond 20/20 products
• Added 4Team products
• Added Nuance PDF Converter Pro V4
• Added Downgrade rights for Toad for Oracle

June 5

Licensed Software Updates

• Added ComponenetOne products.
• Added some VMware products.
• Added Onset products.
• Added Cisco Jabber products.
• Added EverMap products.
• Added GlobalScape products.
• Added Medical Informatics Engerineering products.
• Added ACL Services products.
• Added SolarWinds products.
• Added Babylon products.
• Added DBXtra products.
• Added Atlas.ti products.
• Added Apple Final Cut Studio.

Other Items

• Update Apple Warranty rule to add Expired if the warranty had expired.
• Updated Fujitsu rule to get expiration date.

May 20

Licensed Software Updates

• Fixed issues with Adobe Flash Professional rule.
• Added ShoreTel products.
• Added Code42 products.
• Added AquaFold proudcts.
• Updated Centrify products.
• Fixed issues with Adobe Creative Cloud rules.
• Updated OpenText products.
• Updated Nuance products.
• Updated ASNA products.
• Added BizFlow products.
• Updated Acquire products.
• Added Debenu products.
• Added Workshare products.
• Added Realtime Soft products.
• Added Flexera products.

May 7

Licensed Software Updates

• Fixed issues with Microsoft Office Professional Plus downgrades.
• Added EMC products.
• Updated Microsoft Office Visio detection.
• Updated Adobe Acrobat downgrades.
• Added Embarcadero products.
• Added Adobe Creative Cloud.
• Fixed IPSwitch WS_FTP Pro detection.
• Added Tivantis products.
• Updated Techsmith downgrades.

Other Items:

• Updated Toshiba Warranty rule.

April 30

Licensed Software Updates

• Added DYMO CardScan.
• Added a number of Microsoft products and SKUs.
• Added Adobe Output, Web Content Management, Experience Manager and Font Folio.
• Added Sybase Powerbuilder and Powerdesigner files for usage.

April 24

Licensed Software Updates

• Added Cortado products.

April 17

• Added ClearSwift products.
• Added Citrix products.
• Added DameWare Mini Remote Control 7.5.
• Added additional OpenText products.
• Added Centrify products.
• Added CA products.
• Added BT products.
• Added Axway products.
• Added ASNA products.
• Added Araxis products.

April 10

Licensed Software Updates

• Added Appsense products.
• Added Acquire producs.
• Added Ipswitch products.
• Fixed a version issue in WS_FTP product.
• Updated IDM products to handle suites better.
• Added Application Security products.

Other Items:

• Updated Lenovo model name rule.
• Updated IBM Warranty rule.
• Updated Toshiba warranty rule.

April 3

Licensed Software Updates

• Added Dane Prairie Systems products.
• Added Ai Squared products.
• Added Microsoft Office for Mac 2004 and 2010.
• Updated IDM Computer Solutions products.

Other Items:

• Added additional SKUs for Adobe and Microsoft.

March 26

Licensed Software Updates

• Added Altova products.
• Added Blue Lance products.
• Added activePDF Server.
• Added executables to Thomson Reuters AutoAudit.
• Added Palisade Corporation products.
• Added Freedom Scientific products.
• Added LookSoftware products.
• Added OpenText Secure Shell, NFS Solo and Hummingbird Maestro Solo.

Other Rules:

• Updated Lenovo Warranty to reflect change in their website.

Other Items:

• Fixed name of column in MP_AC_Temp_Storage for Oracle.

March 19

• Added CVision products.
• Added Helios products.
• Added Sybase products.
• Added Anixis products.
• Fixed Sparx to ignore trial editions.

March 12

Licensed Software Updates.

• Added more Sparx products.
• Fixed Umetrics SIMCA.
• Fixed ACDSee v15.
• Fixed Thomas Reuters OneSOurce.

March 5

Licensed Software Updates

• Added Sparx products.
• Added ThinPrint products.
• Added PerkinElmer\Cambridge products.
• Added Jedox Products.
• Updated Techsmith SnagIt to include executables.
• Added VisionApp products.
• Added CHMV products.
• Added Eugene Roshal (WinRAR) products.
• Added Think-Cell products
• Added Umetrics products.
• Added Thomas Reuters products.
• Added Bridgeway USA products.
• Added Addinsoft products.
• Fixed Corel Burn Now rule.
• Fixed Minjet MindManager to exclude the viewer.
• Added Microsoft Visual Studion 2013 w/MSDN.

February 26

Licensed Software Updates

• Added McAfee products.
• Added Attachmate products.

February 19

Licensed Software Updates

• Added  missing Windows 8.1 and Windows 7 operating systems.
• Added various Microsoft System Center products.

Other Rules:

• Updated Normalize OS Names to include Windows 8.1 and Windows 7 Home Premium.

Reports

• Added LANDesk Monthy Enterprise Workstation Scorecard 2014.

February 5

Licensed Software Updates

• Added Intuit products.
• Updated Microsoft SQL Server 2008.
• Updated Microsoft Visual Studio 2013.

January 30

Licensed Software Updates

• Added Synergex PVCS.
• Added Averna Proligent.
• Added Oracle Hyperion products.
• Added Nuance eCopy.

January 16

Licensed Software Updates

• Added Datawatch Monarch 11.
• Added a number of Nuance products.
• Added IBM SPSS.
• Added Absolute Computrace and Manage.
• Added Infor products.
• Added suites to Autodesk products.

December 26

Licensed Software Updates

• Added Symantec Endpoint 12.1.
• Fixed Winzip .5 rules.

December 19

Licensed Software Updates

• Added Microsoft Project Server 2002, 2003
• Added Microsoft Virtual PC for Macintosh
• Added many Roxio products.

Other Rules

• Updated Adobe B2B due to website change.

December 12

Licensed Software Updates

• Added several new WinZip products.
• Updated Microsoft Lync to include the executable.
• Added Adobe Lightroom 5
• Added VMware Workstation 10 and updated the VMware rules to include executables.

November 28

Licensed Software Updates

• Updated Microsoft SQL Server rules to ignore Evaluation editions.
• Added many Corel products.
• Added Scooter Softare Beyond Compare.
• Added Insperity OrgPlus.
• Added Minitab Quality Companion.
• Added Adaptive Engineering Concourse.
• Added Symantec PGP Desktop and Endpoint Encryption.

Other Rules

• Added Toshiba Warranty lookup rule.

Reports

• Update Microsoft Per Processor and Core Licensed Products
• SLM Report with Expandable Detail now lists never instead of 1/1/1970 if a product was never used.

LANDESK Security and Patch News  

Headlines

·     (June 12, 2015) Microsoft has released KB3050265 which is an update that addresses an issue in which system performance can be decreased during scans. This issue has the greatest effect on computers that have a small amount of physical memory. This update addresses an issue in which Windows Update scans can fail and generate a 0x8007000E error.General improvements are made to support upgrades to a later version of Windows.
Please visit the following page for more details: http://support2.microsoft.com/kb/3050265     

New Vulnerabilities     

  ·       Vulnerability ID – 3050265_MSU  

Changed Vulnerabilities     

·       Vulnerability ID – N/A    

New Patch Downloads     

·        windows6.1-kb3050265-x86.msu  

·        windows6.1-kb3050265-x64.msu  

Where to Send Feedback           

At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.    

Best regards,  

LANDESK Product Support  

Copyright © 2015 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.    

Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit http://www.LANDESK.com.   

Description:

This document contains some basic steps we take to troubleshoot the CSA. Most of these can apply to 4.2 and 4.3, however some are 4.3 specific. I will not note which is which as the 4.3 is more common and the recommended version for production. This does apply to Virtual and Physical CSA.

Not all steps may apply to your current issue. For example, if you are working on an issue getting the CSA initially setup, the "Broker Test" wouldn't apply.

Note: If after using this document you still need to open a case, please submit as much of information listed as possible as it will help with a quicker resolution

Steps:

• Have you validated Quick Gateway (Cloud Service Appliance) Configuration
• What version of LDMS?
• Is it patched? What is the version?
  • About > LANDESK Cloud Service Appliance Version
• What is the output of the "test" button in brokerconfig?
• What does IIS log report when clicking "Send" in brokerconfig?
• Is the LANDESK Management Gateway Service running on the core? did you reset it?
• Did you do an IISReset?
• Does the ManagementSuite\brokerreq folder contain any files? It should not. If so iisreset and restart LANDESK Management Gateway Service
• When you go to http://CSA and you hover over the links on the page, does it show the Hostname (internal or external), FQDN (internal or external), IP internal, external, or NAT)
• Can you ping what you are trying to get to?
• Remove the self signed certificates and reboot?
  • Click LDMG Certificates, click "remove" next to each. This only applies to the Self-Signed, if using a third party cert skip this.
• What provider did you get the cert from and what type of cert is it?
• Remove and re-post core cert?
• Is the time correct? Check via SSH as GUI may or may not be accurate
• Is the firewall on? if so are any internal ranges blocked?
  • I.E. 10.0.0.0/8 means if your subnet is running in any range between 10.0.x.x and 10.255.x.x it will be blocked.
• Is there a broker service connection listed in the Connection Table from the appropriate Core?
  • Reports > LANDESK Cloud Services Appliance connection table then ctrl+f "broker service"
• Is there a Core Cert posted from all Core's with an active broker service connection?
• Make sure there are no orphan entries (I.E. an IP pointing to just a DNS suffix)

cat /etc/hosts
# /etc/hosts
# This file is generated automatically.
# Any modifications to this file could get overwritten
# THIS SHOULD CONTAIN ONLY LOOPBACK AND CSA HOSTS
127.0.0.1       localhost.localdomain localhost
10.14.115.15     vcsa.testbed.jb vcsa

# 7 user defined hosts entries
# THIS SHOULD NEVER CONTAIN CSA INFORMATION
204.246.148.180  license.landesk.com license.landesk.com
64.40.112.186    patch.landesk.com patch.landesk.com
200.112.122.52   patchec.landesk.com patchec.landesk.com
84.51.239.169   patchemea.landesk.com patchemea.landesk.com
10.14.115.69     ldcore95sp1.testbed.jb ldcore95sp1
10.14.115.59     ldcore95sp2.testbed.jb ldcore95sp2

• What's the message log saying? I usually filter on the external IP of the client machine
  • What Is My IP - The IP Address Experts Since 1999

tail f /var/log/messages | grep FILTER

• What is the drive use at?

df -h
Filesystem                                Size    Used    Avail   Use%   Mounted on
/dev/mapper/vg_ldcsa-lv_root      42G    3.9G     36G     10%       /
/tmpfs                                      939M        0    939M       0%      /dev/shm
/dev/sda1                                 485M    33M    427M      8%      /boot

• Can you wget?

cd /tmp
wget http://license.landesk.com/welcome.png
wget http://patch.landesk.com/index_files/image002.gif
wget https://patch.landesk.com/index_files/image002.gif
rm f image002*
rm f welcome.png

• What are the processes using the most CPU?

ps aux | sort kr 3,3 | head n 8