Clik here to view.
AOD Customer Registration Process
1. Go to the Avalanche On Demand(AOD) Login page: https://aod.wavelink.com/AvalancheWeb/login.jsf 2. Click Register 3. In the Register section of the page, type your company name (this does need to...
View ArticleHow to add iOS and Android devices to Avalanche
Below are links to youtube videos that show the enrollment process for smart devices into Avalanche and AOD. iOS: http://www.youtube.com/watch?v=KwxyCJLzkqw Key points of the video include: 1....
View ArticleHow to start Reference Number (Id) on a Process at a specific value
Environment: Service Desk - All Versions Question: We are about to go live with LANDesk ServiceDesk, we would like to change the starting reference number for Incidents to keep in sequence with our...
View ArticleClik here to view.
LANDESK Service Desk Landing Page
This is a list of highly recommended documents for improving general knowledge of the Service Desk product. This article is not a comprehensive list of documents. A list of LANDESK landing pages can...
View ArticleMulti-line fields in Web Access not expanding after upgrading to 7.7.1
Issue:None of your multiline text boxes in Web Access are automatically expanding as you type, after upgrading to 7.7.1 Cause:The feature for expanding, multi line text boxes caused performance issues...
View ArticleCapture Profile action is failing with a 259 error.
Applies to LANDesk Management Suite 9.5 and 9.5 SP1Issue:Capture Profile action is failing with a 259 error.Capture profile action is getting a timeout error.Cause: Capture Profile action has a 5...
View Article5250 Aid Codes
This document outlines the common Aid Codes for 5250.*The AID (attention indicator) code identifies to the host system the function being requested from the keyboard.*The Attention Identification Code...
View ArticleClik here to view.
Avalanche Package Builder Best Known Methods
This article is intended for an experienced Avalanche Package Builder user. It covers best known methods for some of the common questions that are asked. Silent Installs There are two methods for...
View ArticleLANDESK Patch News Bulletin: Updated Spyware Definitions Core.Aawdef 152.762...
LANDESK Security and Patch News Headlines(April 02, 2014) Updated spyware content has been made available on the LANDESK global host servers for customers to download. Updated spyware content has been...
View ArticleLANDESK Patch News Bulletin: Updated Spyware Definition Core.Aawdef 152.764...
LANDESK Security and Patch News Headlines(April 03, 2014) Updated spyware content has been made available on the LANDESK global host servers for customers to download. Updated spyware content has been...
View ArticleLANDESK Patch News Bulletin: Opera Version 20.0.1387.91 is Available 03-APR-2014
LANDESK Security and Patch News Headlines(April 03, 2014) Opera version 20.0.1387.91 has been released. Opera highly recommends all users to update to this latest release.New features:Dragable...
View ArticleClik here to view.
Webkit CSS Insert for Velocity
The purpose of this document is to briefly go over one type of Insert that can be used for editing text with in Velocity.. Insert: <style type="text/css">body {...
View ArticlePXE Booting devices with UEFI
NOTE: UEFI is only supported in Provisioning and not OSD. The industry UEFI standard does not support a menu so you will need to use a scheduled provisioning task instead. Provisioning OSD PXE Boot...
View ArticleWhen logging into Web Desk in 7.7.1 and later you are taken directly into...
Problem: When logging into Web Desk in 7.7.1+ it goes straight into Self Service with no option to switch to Web Desk with browser versions later than IE7. Cause: This is caused by IE being in...
View ArticleConfiguring the integrated Process Manager to remediate patches
How do I configure the Integrated Process Manager product so that I can remediate patches automatically? See the attached document for a detailed walk through and some troubleshooting steps. UPDATE:...
View ArticleClik here to view.
Asset Lifecycle and Process Manager Landing Page
LANDesk Asset Lifecycle and Process ManagerThis is a list of highly recommended documents for increasing overall knowledge of this component.If you want to review additional content regarding this...
View ArticleHow to run Provisioning tasks on a UEFI device
UEFI (Unified Extensible Firmware Interface) replaces the older BIOS firmware interface on newer computer systems. UEFI handles network booting in a different way than BIOS computers handle network...
View ArticleHTTP Error 500.19 - Internal Server Error in Web Console after 9.5 SP2 upgrade
Environment LANDesk Management Suite 9.5Problem/Issue/Symptoms After installing 9.5 SP2, starting the LANDESK Web Console returnd the following error message:HTTP Error 500.19 - Internal Server Error...
View ArticleClik here to view.
How to set up an additional Cloud Services Appliance to distribute client...
Environment LANDESK Cloud Services Appliance Problem/Issue/Symptoms Unable to take remote control through Cloud Services Appliance - Maximum number of connections reachedWhile trying to remote control...
View ArticleUnderstanding UNC Authentication (Preferred Server)
When you add preferred servers (Configure | Preferred server), you also provide credentials that devices should use when accessing the preferred server. For security reasons, make sure these...
View Article