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Query - Find PXE Representatives
Environment:LDMS 9.5 sp2Review Date: 8/18/2014Purpose:How to query for machines that are PXE representatives.Steps: Create a New Query.Name the New Query.Under Machine Components navigate to Computer...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2981655 to Address a...
LANDESK Security and Patch News Headlines· (August 18, 2014) Microsoft has released KB2981655 which addresses an issue in which Firefox cannot open HTTPS sites even though the Family Safety...
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Watch Request
I was working on a solution to Watch Request, intitially I modelled it on Incident but this became really complex: See Advice on Calculation for Watch Request As this was getting quite complex I...
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Locking down the modules/lifecycles that the Web Desk search bar searches...
Environment:Applies to Service Desk 7.4 and later.Screenshots from Service Desk 7.7.2 Review Date:23rd July 2014 How to:The search bar allows analysts to search all modules of Service Desk to which...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2980245 Which Fixes a...
LANDESK Security and Patch News Headlines· (August 18, 2014) Microsoft has released KB2980245 to address a crash in Windows Explorer in Windows 7 and Windows Server 2008 R2. This update fixes an...
View ArticleLANDESK Patch News Bulletin:Microsoft has Released KB2971239 Which is an MDM...
LANDESK Security and Patch News Headlines· (August 18, 2014) Microsoft has releasedKB2971239 which is an MDM client update for Windows 8.1. This update fixes issues in which Windows Store apps...
View ArticleLANDESK Patch News Bulletin: Updated Spyware Definitions Core.Aawdef 152.882...
LANDESK Security and Patch News Headlines(August 18, 2014) Updated spyware content has been made available on the LANDESK global host servers for customers to download. Updated spyware content has been...
View ArticleEnabler won't Hide or Lock the Taskbar.
Problem: When trying to hide the Taskbasr (start menu), from an AvaCfgCE or on the device's Enabler, it will not hide or lock. Environment: Enabler version 5.3-46, Motorola Universal CE devices,...
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Deleting a Custom\General Property from a Device.
Problem:After uninstalling a package created by Package Builder with a Property, the Custom\General Properties are still set on the device. How can this properties be deleted? Also be sure to write...
View ArticleLANDESK Patch News Bulletin: Microsoft has Revised MS14-045 and Removed...
LANDESK Security and Patch News Headlines(August 18, 2014): Microsoft has revised bulletin MS14-045 to remove Download Center links for Microsoft security update 2982791. Microsoft recommends that...
View ArticleUPDATED: LANDESK Patch News Bulletin: Microsoft has Released its Patch...
LANDESK Security and Patch News Headlines (August 13, 2014) As part of its Patch Tuesday, Microsoft released 9 security updates to address vulnerabilities in Microsoft Operating System and...
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Inventory won't update on 9.6 Event ID 4114 in Event Viewer - Scan file from...
Symptoms Agent installs successfully, but inventory will not update. Scans go immediately to the error scan folder. In the Application view in Event Viewer, it shows the following Error: Cause...
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Patch for 7.2.6 - Embedded Images and Placeholder problems
DetailsThe attached patches fix the following problems in version 7.2.6. These problems will also be addressed in future versions. 3827 - If embed image (e.g. screen shot) in inbound mail, incident is...
View ArticleDatabase Repair Utility (DBRepair.exe download)
Download Download dbrepair85.zip for LANDESK 8.5 through 8.7 databases. Download dbrepair8.8.zip for LANDESK 8.8 databases. Download dbrepair06022011.zip for LANDESK 9.0 and 9.5 databases. Compatible...
View ArticleAfter upgrading to LANDESK 9.6, the 'Download updates' screen still shows 9.5...
ErrorWhen opening the Console, choosing Patch Management and clicking the 'Download Updates' option, the menu shows the 9.5 menu-options (mostly recognizable because the LANDESK 9.5 Updates can still...
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Error: 'This Incident has changed status, and the action you selected is no...
Environment:Service Desk: All Versions Review Date:06.08.2014 Problem:You are getting the below error message when trying to use the actions: "Create Child Incident", "Create Parent Incident", "Add...
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When Incident is in Closed status can I update the Incident?
Environment:Service Desk: All VersionsReview Date:06.08.2014Question:When an Incident is in a completed status, such as CLOSED, the whole Incident goes Read Only. Is there still a way to update the...
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Service Catalogue - "Attempt to set the status value of a Process.Process...
Environment:Service Desk 7.5 and newer. Problem:In Service Catalogue, when a user clicks "View Cart" or "Add to Cart and Check Out", basically, any action that would display the shopping cart, they get...
View ArticleOur Support Line is Experiencing Intermittent Outages
Please be patient as we work through the problem with our service provider. In the meantime you can try calling into the queue or opening a webcase and we will get back to you as soon as possible
View ArticleLANDesk Antivirus 9.6 - 9.5 and Windows 8.1 and Windows Server 2012 R2
This article applies to LANDESK Antivirus 9.6, 9.5 and 9.5 SP1 Current StatusLANDESK Antivirus is supported on Windows 8.1 or Server 2012 R2 at this time. (Last update: 23 February 2014)For 9.6:...
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