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How to download and patch the 4.3 Cloud Service Appliance Manually
Note: This document applies ONLY to the 4.3 CSA. DO NOT attempt to install these patches on any other version of the CSA.Note:The procedure of manually patching the Management Gateway is not currently...
View ArticleAvalanche 6.0 Log Files and Locations
The following log file locations are based on a default install in default locations: For E-Server logs, please navigate to C:\Program...
View ArticleAva 6.0: Devices moving back to unassigned folder after manually moving them...
Environment: Avalanche 6.0 on-premise version Issue: I move the devices to a folder I created, but all devices move back to the unassigned devices folder. Resolution: You must perform a Universal...
View ArticleCreating a 'Hot-topic' like feature in ServiceDesk (as found in Helpdesk...
Background: (Helpdesk Classic)Hot-topics were used as a simple method of quickly applying Incident information. This was achieved by pressing or dragging a 'hot topic' into the Incident window....
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How to validate Cloud Services Appliance hardware for upgrade to 4.3 from 4.2
Description4.2 CSA can be upgraded to 4.3 in place as long as you have RAID device. You need verify the hardware before upgrading Verified Step1, Reboot the CSA, to verify if you can find message as...
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The Calculation Editor loads with the "Process" object and not the object I'm...
ProblemWhen working in Process Designer if you open an automatic action, right-click on an attribute and select Calculation the Calculation Editor appears but displays the wrong object. For instance,...
View ArticleHow to check if the hard links in Content Replication are working
EnvironmentLDMS9.0 SP2 or later Description: When we using preferred server with LANDesk, you may wants to know if the hard links are working or not. Please refer to Using LANDesk Content...
View ArticleUser deferral in the delivery method does not work correctly
Problem: User deferral in the delivery method does not work correctly. It seems to take on a life of it's own. Solution: 1) Remove the machine from the task2) Run a policy sync on the machine in...
View ArticleScheduled Task(s) / Delivery Methods Error Message
Issue:Any currently existing scheduled task that is using a delivery method, and is right clicked upon while selecting "Properties" receives an error indicating the delivery methods are deleted....
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Console Single Sign-On
Question:What are the single sign-on options under Configure Services? Answer: Single Sign-On allows users to login to the Win Console without requiring credentials to be entered. Below are the...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2977218 Which is an...
LANDESK Security and Patch News Headlines (July 28, 2014) Microsoft has released KB2977218. This KB for Microsoft Silverlight which is a cross-browser, multi-environment plug-in that delivers the...
View ArticleLANDESK Patch News Bulletin: Microsoft has Released KB2980654 Which is an...
LANDESK Security and Patch News Headlines (July 28, 2014) Microsoft has released KB2980654. This is an update rollup that includes reliability improvements for Microsoft OneDrive in Windows 8.1 and...
View ArticleLANDESK Patch News Bulletin: Notepad++ version 6.6.8 is Available for Windows...
LANDESK Security and Patch News Headlines (July 29, 2014) Notepad++ version 6.6.8 has been released. The following new feature and bug fix is part of this release:1.Settings on Cloud supports...
View ArticleLANDESK Patch News Bulletin: VideoLAN 2.1.5 for Mac OS X and Later is...
LANDESK Security and Patch News Headlines· (July 28, 2014) VideoLAN 2.1.5 for Mac 10.6 and later has been released. Please visit the following page for more details:...
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如何判断4.2版本的管理网关是否可以升级到4.3
说明 4.3 版本的管理网关需要阵列卡支持，可以重启网关从以下界面验证硬件的配置信息。 验证过程1，重启管理网关，确认能扫描到以下硬件信息 2，Adaptedc Embedded SATA HostRAID 为集成SATA阵列卡3，可以看到在PORT0 和PORT1 检测到两块物理硬盘4，Array RAID-1 说明两块硬盘已经配置为RAID15，配置好RAID1后，会显示检测到1...
View ArticleWhy "Auto-Execute selection" is grayed out on my enabler?
Qustion:Why "Auto-Execute selection" is grayed out on my enabler? Avalanche Version:5.3.x Answer:Please ensure there is at least one application added to the list. Please follow the article My...
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如何在MAC机器上运行完全清单扫描
如何在MAC机器上运行完全清单扫描 1，打开landesk代理, 9.0的客户端在如下位置 9.5的客户端在如下目录 2，点击清单 3，解锁应用程序 4，选择扫描设定 5，开始扫描 相关英文文档http://community.landesk.com/support/docs/DOC-3071
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Unable to login to console after 9.6 upgrade due to bmp resources not loading.
Problem:Unable to login to core console after upgrade Solution:In this case the tool1.bmp file it was searching for was actually called tool1s.bmp copying and renaming the file back to tool1.bmp...
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10 simple checks to Troubleshoot Inventory - Devices not updating, Duplicated...
Purpose There are many different reasons why Inventory is not processed, updated or duplicated. This article will address the most common ones. Verify the Processing of Inventory Scans The inventory...
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