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How to link LDMS Devices with users in Service Desk
How to link LDMS Devices with users in Service Desk Solution: Take a full backup of your databaseFrom Object Designer, expand Configuration Management and click on User Confguration ItemCreate a new...
View ArticleLANDESK Community MVP Program
LANDESK recognizes the importance of having a living and thriving community. The success of the Community is based on the participation of Customers, Partners, and Employees of LANDESK. In order to...
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Customer Support Portal
Quick links:Register first and loginI need some Help with an issue or I need Advice on my productHow do I view my Support requests and other requests raised by my company?How do I change my contact...
View ArticleProject Portfolio Management Content Pack
Please see attached a document that describes how to add Project Portfolio Management to Service Desk. Overview: This document describes how to build the objects, windows and processes to build a...
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How to Upload a file to LANDESK Support
Question: How do I send a very large file to LANDESK Support?Answer: 1. Go to one of the following websites : North...
View ArticleHTTP Error 500.19 - Internal Server Error in Web Console after 9.5 SP2 upgrade
Environment LANDesk Management Suite 9.5Problem/Issue/Symptoms After installing 9.5 SP2, starting the LANDESK Web Console returnd the following error message:HTTP Error 500.19 - Internal Server Error...
View ArticleLANDESK Patch News Bulletin: Updated Spyware Definition Core.Aawdef 152.836...
LANDESK Security and Patch News Headlines(June 25, 2014) Updated spyware content has been made available on the LANDESK global host servers for customers to download. Updated spyware content has been...
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Scripting - Enable / Disable integrated scanner / RFID
The following scripts will allow for the scanner to be turned on or off. Be careful when using these scripts.. if you turn off the scanner do not forget to turn it back on. Disable Scanner: Script(...
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When logging into Web Desk in 7.7.1 and later you are taken directly into...
Problem: When logging into Web Desk in 7.7.1+ it goes straight into Self Service with no option to switch to Web Desk with browser versions later than IE7. Cause: This is caused by IE being in...
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Rollup Core Error: "The Core Server you are connecting to does not appear to...
Environment: LDMS - Above version 9.0SP1 included Description: When you try to use for the first time Rollup Core Server, you may face an error message "The Core Server you are connecting to does not...
View ArticleOpenSSL vulnerability CVE-2014-0224, or Man in the Middle attack
LANDESK is aware of the vulnerability inside of OpenSSL and we are currently finishing the the process of publishing a patch for it. We will update this document with further information as we have it....
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New Data File Extension inventory attribute
Versions affected: LDMS 9.5 SP1 A new feature to come with LDMS 9.5 service pack one is to detect and report on the size, location and name of date files with the extensions .ost and .pst. Outllook...
View ArticleCreating a CSR file for ordering a Certificate for vPro provisioning
How to create a Certificate Signing Request file (CSR) that can be cut and pasted into Certificate venders web site for requesting a SSL certificate: A CSR file is used by a third party Certificate...
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Remote Control not connecting to some Cellular devices.
Environment: Remote Control v4.1.3. This may also effect older versions of the Remote Control. Problem: T-Mobile Devices (possibly other carriers) will not Remote Control when idle for more than five...
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Outbound Mail Service showing error: "An exception occurred during a...
Problem: You are seeing the below error in your Application event log for the Outbound Mail Service: "An exception occurred during a WebClient request" Reason: This is due to the email that the...
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A ‘Maximum request length exceeded’ message is recieved when creating new...
Symptoms: When creating a new import mapping or schedule you receive a message saying 'Failed to Save System.ApplicationSetting - DataImportConfigXX because Maximum request length exceeded’. ** Please...
View ArticleSLA / Response Level Reports (very basic)
Here are some basic SLA reports that I've written in the past for you to dowload. A disclaimer I'm afraid: They are certainly not officially supported, optimised for speed, or fully tested in any way...
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Dynamic Window - How to make an attribute to become Mandatory based on a...
Environment: ServiceDesk 7.6 and Newer Question: Is it possible to make an Attribute to become Mandatory, if I select a Value from a Drop Down list? For example, Our end users specify the severity of...
View ArticleStudio v3.8 getting User Limit Reached error on devices[1]
Problem:After installing Studio v3.8 with (1) "Studio NT\95" license & additional "Studio User Pack" licenses. You are not able to connect more than (4) devices to the Studio Administrator. All...
View ArticleMy Calculation doesn't update on the fly
Environment: Service Desk:Console only 7.3 - 7.5Console and Web Access 7.6 onwards Question: I have created a Before Save Calculation that I want to update when my attribute on the window changes, but...
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