This is a list of highly recommended documents for improving general knowledge of the Service Desk product. This article is not a comprehensive list of documents. A list of LANDesk landing pages can be found at the following location http://community.landesk.com/support/docs/DOC-23842.
Overview of Service Desk Documentation
Installation Manuals | End User Guides | Design and Administration |
|---|---|---|
Web Access Administrator 7.57.6 Mobile Web Desk User 7.57.5 SP1 7.6 Mobile Self Service User 7.6 |
A complete list of Service Desk documentation: http://community.landesk.com/support/community/servicedesk/documentation
Release Information
- LANDesk Service Desk 7.6 Release Information and Useful Links
- Service Desk 7.5 SP1 Release Information and Useful Links
- Service Desk 7.5 Release Information and Useful Links
Service Desk Technical Guides
- Configure Web Desk/ Web Access to use Integrated Login
- Query Design Guide including step by step query examples
- Service Desk Notifications/Outbound Mail Technical Architecture Guide
- Troubleshooting problems with publishing the Service Catalogue - Step by Step Guide
- Installing and Troubleshooting Knowledge - 7.3.2 onwards
Hotfixes (requires a maintenance agreement)
Enhancement Requests for Service Desk
Share IT for Service Desk