Count of Named and Concurrent Licenses that are currently in use?

Environment:

All Service Desk Versions.

Review Date:

30/09/14:

The steps below will detail how to create a Query which will display how many Named and Concurrent Licenses are currently in use, to achieve our goal we are required to create a View in the SQL Database which we will create our Query from.

We will perform Actions in the following areas.

1) SQL Database to Create a View.

2) Data connections.

3) Create a Query in either WebDesk or Console.

Note: Where we are performing an Action in the Database, please ensure a backup of the DB has been taken first.

1) Create a View in the Database.

1. Attached to this article is a SQL Script (Available Licenses) which queries the required tables to achieve our goal to bring together in a View, please execute this script; once the script has been executed, you should see a View in your DB named dbo.availablelicenses .

2) Create a Data Connection.

Now that we are have created the View in the Database, we can now create Data Connection to this View that will enable us to create a Query from.

1. From within the Administration Component, select Data Connections.
2. Highlight "Generic Data Source" and select "New Connection" from the Actions pane.
3. Name the Connection "Database View" and populate the required configuration details, please refer to below screenshot.
4. Test your connection to ensure that everything has been completed, then Save.
5. Next we need to create the "Connection Type"  Highlight the connection "Database View" and select "New Connection Type" from the Actions Pane.
6. Again we will need to populate some configuration details to point the connection to the View created in the DB; please see below screenshot to how the configuration should look.  Note: When clicking on "Available Attributes" this will bring up another Window (Select Attributes), please ensure you move over all Attributes from the left hand side to the right hand side, then set "License Type" to be True

• Save

3) Create the Query

Now that we have created the View and Data Connection, we are in a position to create our Query, we can do this in either WebDesk or Console, for demonstration purposes I will do this in WebDesk.

1. Select a suitable area on one of your Dashboards' or create the query to add to the shortcut bar.
2. When prompted, select from the list of Modules "Database View"
3. When prompted, select from the list of Objects "Available Licenses"
4. Select all the Attributes.
5. Done

Then Query will look as below.