Attached is a document that describes how to implement Asset Management in your Service Desk implementation.
Overview:
This document describes how to build the objects, windows and processes to build a workflow that can be used to implement ITAM inside LANDESK Service Desk. The processes themselves do not adhere to any particular ITAM framework but can be easily adapted to do so.
The main asset process can go through 8 statuses – Ordered, Received, Cancelled, Available, Allocated, Repair, Retire and Disposed:
These statuses can be adapted to model what your organisation does with their Assets. Each status is reached via a manual action (that would usually be triggered by another process rather than a User) and an automatic action that is used to update the associated CI.
Each Asset that you want to manage in this way has its own individual instance of the process that remains active for the lifetime of the Asset. For organisations that already have their Assets modelled in Service Desk or elsewhere and want them to follow this new process there is also instructions on how to import them in bulk to the process rather than manually create individual processes for them.
The Service Desk design alterations described below are written to an audience who are already familiar with the LANDESK Service Desk design components and have experience in using them. As always, we strongly recommend that all changes are made to a test database before any alterations are made to live.