The following table lists the compatibility between Service Desk and LDMS versions for Data Import and Desktop Manager integration.
| LDMS 9.5 / 9.5 SPx | LDMS 9.0 SP2 / SP3 / SP4 | LDMS 9.0 | LDMS 8.8 | |
|---|---|---|---|---|
| Service Desk 7.7.x | YES | YES | NO | NO |
| Service Desk 7.6.x | YES | YES | NO | NO |
| Service Desk 7.5 / SP1 | WITH PATCH 5640 | YES | NO | NO |
| Service Desk 7.4 | WITH PATCH 5640 | YES | NO | WITH PATCH 4883 |
| Service Desk 7.3.2 | NO | WITH PATCH 5014 | WITH PATCH 4684 (32-bit only) | YES |
| Service Desk 7.3.1 | NO | NO | WITH PATCH 4684 (32-bit only) | YES |
To download patch 5640 to enable LDMS 9.5 integration see this document: Management Suite 9.5 Integration Patch for Service Desk 7.4, 7.5, and 7.5 SP1
To download patches 4684 and 5014 to enable LDMS 9.0 and SP2 / SP3 integration see this document: LANDesk Management Suite 9 Integration Patches for Service Desk 7.3.1, 7.3.2 and 7.4