LANDESK Service Desk Documentation
Welcome to the Community section for LANDESK Service Desk documentation. This area contains all product manuals for LANDESK Service Desk. You can use the lists below to find a manual, or to browse all manuals including older versions please click on the Documents button to the right.
Note: Not every document is updated for every release, especially minor point releases, so only the latest changed version is available here.
Release Documentation
| Document | Latest Version | Older Versions |
|---|---|---|
What's New | 7.7.3 | |
| Overview of what is new in this release of LANDESK Service Desk | ||
New Features | 7.7.3 | |
| Descriptions of changed functionality and how to use the new features | ||
| Technical Specifications and Architecture Guidelines | 7.7.2 | |
| Infrastructure guidelines and deployment examples | ||
| Supported Platforms and Feature Compatibility | 7.7.3 | |
| Versions of platforms and integrated applications that are supported | ||
| Issues Fixed | 7.7.3 | |
| List of issues fixed in this release of LANDESK Service Desk | ||
Installation
| Document | Latest Version | Older Versions |
|---|---|---|
| Setup Guide | 7.7.3 | |
| Information about installing LANDESK Service Desk | ||
| Upgrade Guide | 7.7.3 | |
| Upgrading to the latest version | ||
| One Touch | 7.7.2 | 7.7.1, 7.6.2, 7.6.1, 7.6, 7.5 |
| Configuring the One Touch client deployment | ||
| Performant System Design | 7.7.2 | 7.7.1,7.6.1, 7.6, 7.5 |
| Advice on configuring and designing a performant system | ||
Design and Administration
| Document | Latest Version | Older Versions |
|---|---|---|
| Designer Guide | 7.7.3 | |
| Designing your system; Object, Window, Process, and Query designers; creating templates, using calculations | ||
| Administrator Guide | 7.7.3 | |
| Maintaining users, service level management, categories and lists, email integration, reports, creating connections, importing data | ||
| Web Access Administrator Guide | 7.7.2, 7.7.1, 7.7, 7.6.2, 7.6, 7.6.1, 7.5 | |
| Administrator guide for the Web Access platform, which enables you to administrator the Web Desk and Self Service web applications | ||
| Knowledge Management | 7.7.2 | 7.7.1, 7.7, 7.6.1, 7.6, 7.5 |
| Configuring and using Knowledge Management in Service Desk | ||
| Configuration Management (moved to Administrator) | n/a | 7.6, 7.5 |
| Note: This manual has been retired. Most content has been moved into the Administrator Guide with the exception of Consolidation and Viewer which are now in a separate manual. | ||
| CI Consolidation and Graphical Viewer | 7.7.2 | 7.7.1, 7.7 |
| Consolidating CI data across data sources, graphical representations of your consolidated CIs | ||
| Service Catalog | 7.7.3 | 7.7.2, 7.7.1, 7.7, 7.6.2, 7.6.1, 7.6, 7.5 |
| Enables end users to request the business services they are entitled to from a web page | ||
| Desktop Management | 7.7.3 | 7.7.2, 7.7.1, 7.7, 7.6, 7.5 |
| Integration with desktop management systems, such as LANDESK Management Suite | ||
| Event Manager | 7.7.2 | 7.7.1,7.7, 7.6, 7.5 |
| Configuring Service Desk so that events from external systems can create and progress Service Desk processes, and enabling automated request fulfillment | ||
| Management Information | 7.7.2 | 7.7.1, 7.6, 7.5 |
| Displaying Management information about trends in specified metrics | ||
| Resource Manager | 7.7.1 | 7.6, 7.5 |
| Integration with Microsoft Outlook calendars | ||
| RSS Generator | 7.7.2 | 7.7.1, 7.6 |
| Creating RSS feeds from Service Desk queries | ||
| Telephony Integration | 7.7.2 | 7.7.1, 7.7, 7.6 |
| Integration of your telephony system into Service Desk | ||
| Test To Live | 7.7.2 | 7.7.1, 7.6.1 |
| Transferring system design from Test systems to Live systems. | ||
| Prebuilt Content | 7.7.2 | |
| Description of the processes, reports, queries, and other features delivered in the standard database | ||
| Design Ideas | 7.7.3 | 7.7.2, 7.7.1, 7.6, 7.5 |
| Ideas for extending the design of your Service Desk system | ||
End User Guides
| Document | Latest Version | Older Versions |
|---|---|---|
| Service Desk User Guide (retired) | n/a | |
User guide for analysts using the LANDESK Service Desk Console application. | ||
| Web Desk User Guide | 7.7.3 | 7.7.2, 7.7.1, 7.7, 7.6.2, 7.6.1, 7.6, 7.5 |
| User guide for the Web Desk application that provides analyst functionality through a web browser | ||
| Self Service User Guide | 7.7.3 | 7.7.2, 7.7.1, 7.7, 7.6.2, 7.6.1, 7.6, 7.5 |
| Provides end users with appropriate access to Service Desk through a web page | ||
| Mobile Web Desk User Guide | 7.7.2 | |
| Accessing the Service Desk using a mobile device | ||
| Fuse User Guide (previously Mobile Self Service) | 7.7.3 | 7.7.2, 7.7.1, 7.7, 7.6.2, 7.6 |
| Provides end users with appropriate access to Service Desk through a mobile device | ||