| Symptoms |
Agent installs successfully, but inventory will not update. Scans go immediately to the error scan folder. In the Application view in Event Viewer, it shows the following Error:
| Cause |
This issue is caused by new installed software not correctly being identified by the Inventory Scanner on the client machine.
| Resolution 1 |
1. Stop the Inventory Scanner Service on your core.
2. On your core from command prompt browse to the Landesk\Management Suite folder
OS:
2012 r2: C:\Program Files\LANDesk\ManagementSuite
2008 r2: C:\Program Files (x86)\LANDesk\ManagementSuite
then run coredbutil.exe /xml=datamart.xml
Click Build components
When it finishes, close coredbutil.exe
then run coredbutil.exe /xml=datamartpm.xml
Build components.
3. Restart Inventory Scanner Service on your core.
4. Run Inventory again. It should process successfully now.
| Resolution 2 |
ted Products
1. Connect to your database
2 Open the query analyzer.
3. Run sp_help product.
4.Scroll down to the ³constraint² portion of the results and look for a default constraint on the DADefined column.
5. If you don¹t see it you can run the ALTER TABLE statement
6..Alter table product add constraint df_product_dadefined default 0 for dadefined.
7.You can then rescan or manually copy the scan files from ErrorScan back into ldscan.
| Affected Products |
LANDesk Management Suite 9.6
