Inventory won't update on 9.6 Event ID 4114 in Event Viewer - Scan file from {} contains a invalid Product Definition. Make sure the scanner is using a current ldappl3.ini file

Agent installs successfully, but inventory will not update. Scans go immediately to the error scan folder. In the Application view in Event Viewer, it shows the following Error:

This issue is caused by new installed software not correctly being identified by the Inventory Scanner on the client machine.

1. On your core from command prompt browse to the Landesk\Management Suite folder

OS:

2012 r2: C:\Program Files\LANDesk\ManagementSuite

2008 r2: C:\Program Files (x86)\LANDesk\ManagementSuite

then run coredbutil.exe /xml=datamart.xml

Click Build components

When it finishes, close coredbutil.exe

then run coredbutil.exe /xml=datamartpm.xml

Build components.

2. Next, browse to the ldlogon folder

2012 r2: C:\Program Files\LANDesk\ManagementSuite\ldlogon

2008 r2: C:\Program Files (x86)\LANDesk\ManagementSuite\ldlogon

Backup all files named ldappl3, then erase them.

3. On the core, Go to Tools -> Reporting/Monitoring -> Managed Software List and click on the Make Available to Clients button. This will recreate the ldappl3 files.

4. Run Inventory again. It should process successfully now.

LANDesk Management Suite 9.6