Environment
Core:
- LANDesk Management Suite 9.0 SP4
- IE 11.0.9600.17207
- LANDesk Management Suite 9.5 SP2
- IE 11.0.9600.17207
- Chrome 36.0.1985.125 m (Requires to use IE Tab extension for Chrome to have the Compatibility View feature)
- Firefox 31.0 (Requires to use IE Tab add-on for Mozilla to have the Compatibility View feature)
Client:
- Windows 7
- Windows 8
- Windows 8.1
Symptoms
- You cannot use the Direct mode Remote Control from the web console
- A pop up appears and ask to install the Mozilla/Firefox plugin
Cause
This seems to be due to a problem with recent web browsers not allowing ExecViewer2.dll to call the Legacy Remote Control console.
Resolution
From your Core Server:
- Locate your “ExecViewer2.dll” file, which is usually in:
Program Files (x86)\LANDesk\ServerManager\RCViewer\
- Open a command prompt as administrator and type in:
regsvr32 “C:\Program Files (x86)\LANDesk\ServerManager\RCViewer\ExecViewer2.dll"
Internet Explorer
- If using IE, open the Tools / Compatibility View settings and add your Core server:
Firefox
- If using Firefox, once you have installed IE Tab add-on, open your addons page: about:addons
- Open the IE Tab Options and add your Corse server name to your sites list
Chrome
- If using Chrome, the settings are done automatically
Additional information / Related Issue
You may be facing the issue that prevents you from using right click on your web console, this article gives you the solution: Right-click in Web Console doesn't work in Internet Explorer 10