SmartVue Doesn't Load

Note:This document may help with many SmartVue issues, not just the errors listed below. The process outlined goes through the best known method to remove and reinstall SmartVue.

Problem:

LDGatherData.log shows:
Error: The remote server returned an unexpected response: (400) Bad Request

or

The remote server returned an error: (400)Bad Request

Cause:

Potential cause is a bad install of SmartVue

Solution:

1- If you are using RDP to connect to your core, please use the following command to start the RDP session:

"mstsc /admin"

This creates a console session as opposed to a terminal session.

2- Uninstall Smartvue from add/remove programs

3- Stop the IIS Server

Delete All Files in

C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files

C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files

C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files

Start IIS Server

4- Verify that the IIS virtual directories Smartvue, Smartvuedata, and Smartvueweb are gone.

5- Verify that C:\Program Files (x86)\LANDesk\ManagementSuite\Smartvue& C:\Program Files (x86)\LANDesk\ManagementSuite\Smartvuedef are deleted

6- Delete

C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\managementsuite\core\SmartVue

C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\managementsuite\core\SmartVueData

C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\managementsuite\core\SmartVueWebApp

7- On the database, run the following SQL query

drop table SmartVueConnections

drop table SmartVueData

drop table SmartVueLocationData

drop table SmartVueQueryLocations

drop table SmartVueSettings

drop table SmartVueUserWidgets

drop table SmartVueWidgets

8- Download the latest Smartvue (1.1 + Smartvue 8.23 patch as of 6/2/14)

https://community.landesk.com/downloads/LDMS9.5/LANDeskSoftware950-SmartVue.exe

http://community.landesk.com/downloads/patch/component/LD95-CP_SMARTVUE-2013-0823.exe

9- Right click on both of the downloaded files, and go to Properties-> Unblock on make sure both files are unblocked..

10- Right click on LANDeskSoftware950-SmartVue.exe and run as Administrator and install Smartvue.

11- Once completed, right click on LD95-CP_SMARTVUE-2013-0823.exe and run as Administrator and install the patch.

12- Browse to C:\Program Files (x86)\LANDesk\ManagementSuite and double click on LDGatherdata.exe (monitor when this finishes by looking in the task manager when LDgatherdata.exe disappears)

13- SmartVue works best with Chrome or Firefox. Open up the page in your browser (FQDN is the fully qualified domain name core.local)

FQDN\smartvueweb

Thanks to Brandon Barlow for his work on this.