Problem
Either during the database upgrade (MDM) during a Service Desk upgrade, or on saving object design changes in Object Designer you see the following error:
"Cannot create a row of size xxxx which is greater than the allowable maximum of 8060"
Where xxxx is a number greater than 8060.
Cause
This can occur when there is space in one of the database tables that needs manually reclaiming after being previously used. Specifically in Service Desk version 7.6.1 there is a known issue which can cause a lot of space that needs reclaiming which is logged as Problem 5768.
Resolution
For Service Desk version 7.6.1 ensure that the latest hotfix is installed. Problem 5768 was fixed as of hotfix v2 and can be downloaded from this document if you are logged in and have a valid support contract: http://community.landesk.com/support/docs/DOC-29165.
If the error persists then the table in question needs rebuilding to reclaim the space:
1. Find which table requires rebuilding. If the error occurred during the database upgrade then look at the last SQL statement in the upgrade log to see which table was being altered. If the error occurred in Object Designer find the table that corresponds to the object you were working on. For example the Incident object is table im_incident, the Process object is pm_process, the Request object is rm_request, etc.
2. Back up the database.
3. Run the following SQL statement replacing tablename with the table to be fixed:
alter table tablename rebuild;
For example to fix the Incident table: alter table im_incident rebuild;
4. If the table belongs to an object that is a child of the Process object (and it likely is) then you may also need to rebuild the pm_process table:
alter table pm_process rebuild;
If you require any assistance finding the table that neesd rebuilding or if the error persists afterwards please contact your support provider.
Environment
Service Desk with SQL Server databases.